Vice President, Operations

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🔥 0 minutes ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $240k - $275k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🤖 Artificial Intelligence

📱 Media

Marketing • Artificial Intelligence • Media

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Lead the AMER operational vision, roadmap, and priorities, aligning with global operations and regional business goals • Translate organizational strategy into operational plans, frameworks, and performance benchmarks • Advise regional leadership on operational readiness, scaling needs, and capability development • Architect and implement standardized processes across creative, marketing, media, and technology workflows • Establish governance models for best-practice operations, compliance, and cross-regional consistency • Lead continuous improvement initiatives and introduce new methods, tools, or automations • Build models balancing work across the US and LATAM and optimize specialized and nearshore resources • Monitor team performance, delivery patterns, and operational KPI trends • Partner with client leadership to understand account needs, delivery demands, and operational gaps • Improve end-to-end delivery workflows with Creative, Media, Technology, and Production leaders • Collaborate with Finance and HR on staffing, utilization, profitability, talent planning, and training • Scale operational practices across US and LATAM locations • Foster operational excellence, accountability, transparency, and continuous learning • Support office management, risk mitigation, business continuity, and compliance processes across the region

🎯 Requirements

• 12+ years of experience in operations across creative, digital, marketing, or technology-led agencies • Proven success optimizing processes and platforms across multidisciplinary creative, media, technology, and production teams • Experience leading operations in multi-market environments, ideally across North and Latin America • Strong understanding of project management systems, AI-enabled workflows, and operational platforms • Demonstrated ability to lead change, drive adoption, and enhance efficiency at scale • Excellent communication, leadership, collaboration, and influencing skills • Form I-9 information must be submitted for E-Verify confirmation of authorization to work in the U.S.

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave