Bilingual Pharmacy Guide

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Manage high-volume outbound phone calls via an autodialer for medication adherence and health support programs • Build trust by asking thoughtful questions and identifying barriers to care • Use active listening and personalized communication to address hesitation and influence members toward health-improving actions • Enroll eligible members in pharmacy, financial assistance, medication adherence, and care support programs • Investigate member issues, identify root causes, and determine appropriate solutions • Coordinate with providers, pharmacies, and internal clinical teams to resolve member needs and support continuity of care • Use internal systems, AI-assisted tools, and knowledge resources to research questions and provide accurate information • Document interactions accurately, manage follow-up responsibilities, and own member needs through resolution • Adapt to changing tools, workflows, and priorities and apply coaching to improve performance

🎯 Requirements

• 2+ years of experience in a high-volume member-, patient-, or customer-facing role involving outreach, engagement, enrollment, retention, behavior change, or consultative problem solving • Professional, native-level oral and written fluency in both English and Spanish is required • Demonstrated ability to influence decisions through active listening, curiosity, personalized communication, and thoughtful objection handling • Strong verbal and written communication skills in both languages • Strong problem-solving and judgment, including investigating issues and determining appropriate next steps • Demonstrated ownership, accountability, and follow-through • Demonstrated coachability and ability to apply feedback • Comfortable conducting outbound calls for most of the day, including conversations with hesitant or uninterested members • Comfortable working toward individual performance expectations in a fast-paced, metrics-driven environment • Required Spanish bilingual language assessment prior to hire • Shifts are 8.5 hours, including a 30-minute unpaid lunch break, within specified coverage windows

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program