Bilingual Support Associate

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Serve as a primary point of contact for Devoted Health’s Medicare Advantage broker partners • Respond to inbound broker calls and Agent Portal messages regarding plans, benefits, processes, and support needs • Assist with application submissions, status checks, enrollment questions, and next steps • Resolve post-enrollment issues, including effective dates, plan changes, eligibility questions, and escalations • Maintain knowledge of plan benefits, products, provider networks, Medicare Advantage enrollment, broker contracting, commissions, and compensation procedures • Investigate, research, and resolve broker issues using multiple systems, tools, and resources • Partner with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams • Identify recurring issues and opportunities for process and broker experience improvements • Build and maintain relationships within the Devoted broker community • Adapt to evolving processes, technology, and AI-enabled tools • Support seasonal initiatives and special projects • Document interactions accurately and escalate trends or process-improvement opportunities • Participate in the Snowbird Program by temporarily supporting other areas after AEP based on seasonal business needs

🎯 Requirements

• Bachelor’s degree or equivalent experience in healthcare or a related field • 2+ years of customer service or support experience • Bilingual English/Spanish required • Ability to balance multiple priorities and adapt in a dynamic environment • Strong attention to detail and accuracy • Excellent verbal and written communication skills • Experience supporting external partners, clients, or customers in a fast-paced environment preferred • Medicare Advantage or healthcare operations experience strongly preferred • Experience with data entry and navigating multiple systems • Ability to work independently while collaborating effectively • Flexible schedule within Monday–Friday 9:00 AM–10:00 PM ET hours of operation; seven-day coverage during AEP may apply

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • 401K program • Parental leave program • Snowbird Program exposure to additional teams, operations, skills, and workflows