Mortgage Servicing Agent – Bilingual Spanish, English

🔥 0 minutes ago

🌵 Arizona, Kentucky, +3 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer service by responding to telephone inquiries, requests, and problems • Research, analyze, and provide solutions that meet customer needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fees and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems unresolved during initial contact • Complete nine weeks of mandatory training Monday through Friday, 9:00 AM–6:00 PM CST

🎯 Requirements

• High school diploma or equivalent • Two to four years of relevant experience • Business-level ability to read, write, and speak Spanish and English • Strong phone communication skills with a customer-centric approach • Problem-solving and critical-thinking skills • Time-management and organizational skills • Familiarity with digital applications, including banking, money transfer, and payment/billing apps • Strong technology skills and ability to navigate multiple computer systems and applications • Ability to work independently in a remote setting free from distractions • Additional pay offered for bilingual language, shift time, and Saturday schedules • Candidates preferred in Kentucky, Indiana, Ohio, Texas, Arizona, or Missouri

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Additional pay offered for bilingual language, shift time, and Saturday schedules • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension