Product Manager, Patient Onboarding – First Value

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $122.5k - $204.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Dexcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

📋 Description

• Own the product outcome, discovery evidence, and opportunity prioritization for the Onboarding & First Value domain • Lead outcome-based discovery to improve setup completion, first-session success, user confidence, and early engagement • Define first meaningful value for new users’ CGM experiences • Partner with Product, Design, Engineering, Medical Affairs, and Research • Use customer research, analytics, experimentation, and behavioral insights to guide prioritization • Shape onboarding and education experiences for CGM concepts, expectations, goals, and context • Increase user motivation and confidence by explaining CGM insights and next actions • Define information to capture early for relevant experiences, guidance, and insights • Jointly own product risks across Product, Design, Engineering, Medical Affairs, Regulatory, Quality, and Human Factors • Translate ambiguity into problem statements, tested assumptions, and prioritized next steps • Define success measures and learning agendas for value, confidence, and engagement

🎯 Requirements

• 5+ years in product management or a closely related role • Typically requires a Bachelor’s degree and 8–12 years of related experience • Outcome-based discovery experience focused on customer and business outcomes • Experience improving activation, onboarding, adoption, engagement, retention, or first-value experiences • Ability to understand customer motivations, goals, behaviors, barriers, and confidence gaps • Experience simplifying complex information into clear, confidence-building experiences • Experience designing products that support confidence, habit formation, sustained engagement, or health/behavioral outcomes • Ability to connect customer needs, product opportunities, business outcomes, and evidence into product strategy • Proven cross-functional collaboration with engineering, design, medical, clinical, regulatory, legal, commercial, data science, research, quality, and human factors teams • Comfort operating in regulated environments involving safety, compliance, privacy, and quality • Experience using customer research, analytics, experimentation, behavioral data, and qualitative signals • Preferred: consumer onboarding, activation funnels, mobile app engagement, first-use, or retention experience • Preferred: personalized onboarding, goal-setting, education, habit formation, or behavior-change experience • Preferred: digital health, chronic condition management, diabetes, CGM, health coaching, digital therapeutics, or patient-facing medical device software experience • Preferred: healthcare, SaMD, HIPAA-compliant platforms, medical device software, or regulated technology familiarity • Preferred: analytics, A/B testing, funnel analysis, cohort analysis, or behavioral metrics experience • Preferred: experience designing for varying health literacy, technology confidence, motivation, or support needs • Preferred: ability to define and measure first meaningful value • Preferred: systems thinking for scalable onboarding, education, context capture, and personalization patterns • Preferred: ability to communicate with senior leaders, commercial stakeholders, clinicians, regulatory partners, researchers, designers, and technical teams • Willingness to travel 5–15%

🏖️ Benefits

• A full and comprehensive benefits program • Growth opportunities on a global scale • Access to career development through in-house learning programs and/or qualified tuition reimbursement • Home office workplace • Potential Flex workplace option • 5–15% travel opportunity