Senior Clinical Customer Advocate

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $95.9k - $159.9k / year

⏰ Full Time

🟠 Senior

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dexcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

📋 Description

• Ensure medical validity and provide input into Customer Advocacy and Quality team activities • Follow documented procedures and produce medically accurate assessments, including coding, causality, seriousness, and case narratives • Assess and escalate product issues requiring elevated review and safety signals • Provide input on adverse-event responses and review internal and customer safety materials • Provide input into the design and interpretation of global post-market safety studies • Evaluate the medical impact of manufacturing issues • Execute post-market surveillance activities in compliance with applicable global regulations, including post-market plans, PSUR, CER, literature reviews, design control, and risk management • Review and provide input to complaints regarding serious adverse events • Contact medical professionals for additional information as required • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting and post-market surveillance • Assist with safety trend analyses and related periodic review meetings • Collaborate with Medical Affairs, Quality Assurance, Research & Development, Engineering, Regulatory Affairs, Clinical Affairs, Human Factors, Legal, Technical Support, health care professionals, and Dexcom customers • Perform other duties related to the position as necessary or requested by the supervisor

🎯 Requirements

• Minimum of 4–12 years of related experience with a bachelor’s degree • Typically requires a Bachelor’s degree and 5–8 years previous experience • Registered Nurse (RN) preferred • Certified Diabetes Care and Education Specialist (CDCES) certification highly desirable • Clinical experience in diabetes and CGM technology highly desirable • Experience in Post Market Surveillance, including Post Market Plans, PSUR, CER, and literature review preferred • Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Risk Management desirable • Ability to interpret company policies and procedures • Ability to work independently or as a team member • Excellent written and verbal communication skills • Attention to detail, consensus building, teamwork, planning, and implementation skills • 4+ years of clinical experience • 2+ years of experience supporting Post Market Surveillance, Medical Device Reporting (MDR), and Product Vigilance activities • Travel required: 0–15%

🏖️ Benefits

• A full and comprehensive benefits program • Growth opportunities on a global scale • Career development through in-house learning programs and/or qualified tuition reimbursement • Home office arrangement for remote employees • Potential hybrid Flex workplace option for employees within commuting distance of a Dexcom site