Manager, Client Services

🔥 12 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 61 days.

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Digible, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🏠 Real Estate

☁️ SaaS

💰 $250k Seed Round on 2018-04

Marketing • Real Estate • SaaS

Digible, Inc. is a forward-thinking marketing agency that specializes in the multifamily industry. The company provides customized paid media and organic media strategies, leveraging innovative technology and data-driven analytics to enhance client visibility and reputation. Digible, Inc. offers services including SEO, social media marketing, and reputation management, with a strong focus on customer-centric, measurable programs. As a certified Google and Meta Business Partner, Digible is recognized for its commitment to transparency in pricing and reporting, fostering a culture of passion and happiness in the multifamily sector. The company is known for its transformative approach to apartment marketing, striving to redefine industry standards.

📋 Description

• Lead, grow, and develop a high-performing team of 6–8 client service/account management professionals • Own retention and expansion across the team, driving measurable year-over-year revenue growth • Build and maintain relationships with corporate and executive client contacts • Own escalations, strategic communication, and account-wide initiatives • Sustain a monthly retention rate of 96%+ and client response time under 5 hours • Oversee team operations and manage key performance metrics • Coach team members through mentorship, regular 1:1s, and meaningful feedback • Own hiring, onboarding, ramp, capacity, and allocation as the department grows • Lead quarterly department initiatives to improve operational efficiency, client outcomes, or service innovation • Design scalable workflows and playbooks for consistent client experiences • Partner cross-departmentally to deliver performance excellence • Develop case studies and success stories from team wins • Contribute to company-level initiatives supporting long-term growth • Champion Fiona adoption, demos, onboarding, and ongoing platform use • Translate client needs and usage patterns into product enhancements and roadmap priorities • Surface, escalate, and resolve platform issues and client-impacting bugs with clear client communication

🎯 Requirements

• 6+ years of relevant experience in a customer-facing role • 5+ years of digital marketing experience • 2+ years of leading high-performing teams • Experience working in a fast-paced agency environment • Proven success in delivering measurable revenue growth across a client portfolio • Strong leadership and mentorship skills, with demonstrated development of others • Multifamily/Senior Living/Student Housing experience is a strong plus • Superb communication skills • Ability to learn quickly • Growth mindset • Values-driven personality • Professional references during the hiring process

🏖️ Benefits

• 4-Day Work Week (32-hour work week) • WFA (Work From Anywhere) • Discretionary Bonus • 3 weeks of PTO • Sick leave • Bereavement leave • 11 paid holidays • 401(k) + 5% employer match • 75% employer-paid health benefits, including Medical, Dental, and Vision • $75/month reimbursement for Physical Wellness • $75/month reimbursement for Mental Wellness • $1000/year travel fund for employees who have been with Digible 3+ years • Dog-Friendly Office • Paid Parental Leave • Company Sponsored Social Events • Company provided weekly lunches and snacks for in office employees

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