Software Engineering Manager – UCaaS

🕒 May 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Sangoma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🏢 Enterprise

Communications • Enterprise • Managed Security

Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.

📋 Description

• - Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform • - Partner with Product Management to define goals, set priorities, and translate strategy into execution • - Drive planning and delivery of new features and services while maintaining operational excellence • - Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans • - Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability • - Champion best practices in infrastructure as code, reproducibility, automation, and observability • - Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed • - Strengthen monitoring, alerting, and system visibility across our VoIP environment • - Ensure voice infrastructure is highly available, scalable, and resilient • - Support escalated technical issues and participate in an on-call rotation (approximately one week per month) • - Lead a high-performing remote team with trust, ownership, and clear communication

🎯 Requirements

• - 5 years of software, infrastructure, SRE or platform engineering experience • - Leadership and initiative • - Ability to lead a remote-work team • - Organized and detail oriented • - Experience working in a Linux or UNIX-like environment • - Experience with Infrastructure as Code tooling, such as Ansible or Docker • - Relational Databases such as MySQL or PostgreSQL • - Experience with version control using Git • - Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios • - English fluency and strong writing skills • Skills that would be helpful, but not required: • - Experience with cloud infrastructure such as AWS or OpenStack • - Proficient with VoIP (SIP, RTP and other real-time communication protocols) • - Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk • - Experience with programming languages such as PHP or Lua

🏖️ Benefits

• **What We Offer:** • - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • - Matching 401K program - 100% match on 4%. • - Employee Stock Purchase Plan after one year of service. • - Flexible Time Off & Company Holidays • - Entrepreneurial work environment partnered with high growth career opportunities