Senior z/OS 3rd Party Software Support Technician

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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&Dine

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🍽️ Food & Beverage

🤝 B2B

🏪 Marketplace

Food & Beverage • B2B • Marketplace

&Dine is a London-based workplace catering company founded in 2021 that connects companies with hundreds of independent food Makers to provide high-quality, bespoke office catering. It offers three main services: &Dine Premium (subscription cafeteria-style recurring catering with fixed pricing and account managers), &Dine Events (bespoke event catering with professional presentation), and Order &Dine (ad-hoc online ordering). The company emphasizes supporting independent vendors, sustainability in packaging and delivery, flexible menu planning, and reliable delivery across London with tiered delivery fees and minimum orders. Trusted by notable corporate clients, &Dine focuses on breakfasts, team lunches, meetings, and company events, ensuring health & safety compliance from vendors.

📋 Description

• Plan, implement, sustain, and provide technical guidance for IBM System z/OS third-party software and utility installations, upgrades, and maintenance • Initiate vendor calls to verify prerequisite software levels, report problems, and obtain follow-through procedures • Manage the technical lifecycle of assigned z/OS software products, packages, or subsystems • Receive and apply z/OS software on IBM mainframes using IBM SMP/e • Create, populate, update, and configure datasets and parameter libraries using IBM system utilities • Diagnose and resolve z/OS product abends using system logs, traces, dumps, job output, and monitoring tools • Provide internal and external customer support for software questions and incidents • Maintain system resources, shared storage resources, and resource-sharing tools • Provide technical, engineering, and consulting support for software products in a parallel sysplex environment • Ensure software compliance with the current mainframe OS • Perform release/version analysis outside production before deployment • Initiate release processes following approved RMCAB change requests • Develop security, functional, integration, performance, and regression test plans, cases, and data • Coordinate with system programmers and managers on software interfaces, impacts, and change risks • Share developed solutions for approval and implementation • Participate in Change Management and CAB policies and procedures • Work independently, conduct research, and train lower-level employees

🎯 Requirements

• 7-10 years of experience • Bachelor's degree in Science, Technology, Engineering, or Math • Secret clearance • IAT-II certification • Experience with IBM System z/OS third-party software and utilities • Experience with IBM SMP/e • Experience interpreting SMP/e output messages • Experience with IBM system utilities including IEBGENER, IEBCOPY, and IDCAMS • Experience diagnosing and resolving z/OS product abends using system logs, traces, dumps, job output, and monitoring tools • Experience supporting software in a parallel sysplex environment • Ability to work independently and collaboratively in a team environment • Ability to conduct research and provide training for lower-level employees • Ability to adhere to Change Management and CAB policies and procedures

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Disability coverage • Retirement savings with company match • Paid time off • Voluntary supplemental benefits • Employee assistance program • Educational assistance with tuition reimbursement

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