Project Manager

Job not on LinkedIn

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $100k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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DirectDefense

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🔒 Cybersecurity

🏢 Enterprise

🏛️ Government

Cybersecurity • Enterprise • Government

DirectDefense is a cybersecurity services company providing managed detection and response (MDR) and managed security services (MSSP), threat mitigation, security testing, compliance support, OT/ICS security, IoT/IIoT and smart device testing, architecture reviews, incident response/forensics (Peace of Mind / E-Discovery), AI readiness, application, network and cloud security, and a ThreatAdvisor platform for visibility. They serve enterprise and public sector customers across verticals including aerospace, automotive, energy/utilities, financial services, healthcare, retail, technology and government. The company offers professional services (strategy & planning, talent acquisition), research & validation, and compliance services (PCI, CMMC, HIPAA, ISO 27001, GDPR, NERC CIP, FISMA/FedRAMP). DirectDefense emphasizes OT/ICS protection, connected systems, and rapid OT cybersecurity assessments. They market MDR+MSSP offerings, incident response, and security assessments, and have partnerships/government contracts.

📋 Description

• Manage a portfolio of concurrent customer engagements, including onboarding, service transitions, operational initiatives, and security improvement projects. • Serve as the primary coordination point for assigned customers, ensuring clear communication, timely execution, and consistent customer experience. • Maintain alignment between customer expectations, contractual commitments, and operational delivery. • Develop and maintain project plans, implementation schedules, and operational milestones for customer engagements. • Coordinate activities across the Security Operations Center (SOC), Managed Security Services, Engineering, Business Operations, and other internal teams. • Monitor Salesforce closed-won notifications and opportunity reporting to identify new MSSP, MDR, and IR engagements; validate required opportunity details and follow up with Sales/AEs when information is incomplete. • Create, maintain, and close MSSP/IR projects in Mission Control, including project setup, action item updates, hour entry/reconciliation, project status updates, and validation that closed-won opportunities have corresponding projects • Monitor progress against milestones, identify dependencies, and proactively resolve scheduling or resource conflicts. • Ensure customer onboarding, service implementations, and operational initiatives to transition smoothly into ongoing managed services. • Identify delivery risks, operational dependencies, resource constraints, and customer-impacting issues early. • Monitor IR retainer usage and remaining hours, reconcile real-time operational tracking with Mission Control time entry, and proactively flag low-balance or additional-hour needs to MSSP leadership. • Coordinate successful completion of customer implementations and transitions into steady-state managed services. • Identify opportunities to improve delivery processes, customer experience, and operational efficiency. • Partner closely with SOC leadership, Security Engineers, Sales, Professional Services, and Business Operations to deliver exceptional customer outcomes. • Support internal planning, resource coordination, and prioritization across multiple concurrent customer initiatives. • Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews. • Provide regular updates on project status, risks, timelines, and key deliverables. • Follow, maintain, and contribute to MSSP SOPs, communication templates, onboarding documentation, and SharePoint resources to support repeatable execution and knowledge continuity.

🎯 Requirements

• Bachelor’s degree or equivalent work experience: 4–8 years of project management experience in professional services, consulting, or client delivery environments • Experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines • Strong organizational and prioritization skills in fast-paced environments • Excellent communication skills and a professional, customer-facing approach • Ability to coordinate work across technical and non-technical teams

🏖️ Benefits

• 401(k) • AD&D Insurance • Dental Insurance • Disability insurance • Health insurance • Life insurance • Vision insurance • Flex PTO program • Paid certification and continuing education