Senior Product Consultant

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $100.4k - $158.4k / year

⏰ Full Time

🟠 Senior

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Partner with clients and internal teams to recommend and configure Docusign solutions across web and pre-connected applications • Provide technical and business expertise while aligning solutions with data and network security best practices • Maintain proactive communication with stakeholders • Manage enhancement requirements and escalations • Translate simple to complex business needs into well-designed solutions • Deliver on-time and on-budget collaborative customer engagements that drive continuous improvement, adoption, renewal, and upsell • Plan, organize, and manage engagement tasks, project decisions, escalations, and prioritizations • Develop technical solutions addressing client needs and track long-term customer objectives, success criteria, and milestones • Build relationships with customer administrators and Centers of Excellence as a trusted SpringCM CLM platform consultant • Collaborate with Docusign teams to uncover additional customer needs and document client requirements and expectations • Meet Professional Services utilization, customer satisfaction, and financial success criteria • Report to the Manager of Professional Services as an individual contributor

🎯 Requirements

• 8+ years of related experience with a Bachelor's degree or 6 years of related experience with a Master's degree • BA/BS degree in Business, Computer Science, Information Systems, Engineering, or relevant equivalent • 8+ years of experience working directly with businesses and customers to understand business needs and apply technology solutions • 4+ years of experience with consulting, leading implementation, and solution architecture development on business analyst teams in Software or Software-as-a-Service industries • Ability to uncover additional customer needs • Ability to drive customers toward productive utilization of their contract • Understanding of document and content management or workflow systems and their application to business process improvement • Experience implementing workflow or BPM software, including Lombardi, Pega, K2, or Skelta • Experience with software including Salesforce.com, Documentum, FileNet, or MS SharePoint • Outstanding writing and verbal communication skills • Strong multitasking and organization skills • Proven track record of delivering projects or products to market within budget • Experience in one or more of FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, or Public Sector industries • Experience with XML, XPath, or other structured data • Must already be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship

🏖️ Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on achievement of pre-established sales goals; non-Sales roles are eligible for a company bonus plan based on company performance • Restricted Stock Units (RSUs) • Paid time off and paid company holidays based on region • Up to six months of paid parental leave • Full health benefits plans, including options for 100% employer-paid plans and minimum employee contribution plans from day one • Retirement and pension programs with potential employer contributions • Coaching, online courses, and education reimbursements • Paid compassionate care leave following the loss of a loved one and other life-changing events • Reasonable accommodations for qualified individuals with disabilities or religious accommodations

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