Bilingual Collections Counselor I

🕒 September 9

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 1%

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Answer high-volume inbound calls and/or generate high-volume outbound calls to delinquent borrowers • Resolve delinquent accounts by collecting amounts due, establishing repayment plans, or proceeding with hardship assistance • Counsel borrowers on payment options and arrange repayment plans according to department procedures • Discuss borrowers’ financial status, review income and expenses, and determine reasons for non-payment • Offer Loss Mitigation assistance and explain options and processes • Apply federal regulations and collection laws, including FDCPA • Follow company and department policies, procedures, protocols, and best practices • Maintain and document mortgage collection systems and databases • Process mortgage loan payments according to established guidelines • Meet or exceed monthly goals • Reconcile accounts with misapplied payments • Complete annual regulatory compliance training • Perform other related duties as assigned

🎯 Requirements

• High School diploma or equivalent • Solid PC skills: Microsoft applications and loan servicing platforms • Analytical and problem-solving skills and attention to detail • Communication skills with demonstrated ability to interact positively and professionally with internal and external audiences • Ability to negotiate with assertiveness and empathy to obtain favorable resolutions • Ability to understand and explain financial matters, loan modifications, and foreclosures • Bilingual in Spanish; must pass bilingual certification • Knowledge of loan servicing software/systems preferred • Collection experience preferred • Call center experience preferred • Must be able to work in an on-site office setting or a quiet, designated work-from-home space • Must be able to remain stationary and/or move about the organization or remote office; frequently stand, walk, sit, type, write, handle, feel, and reach • May occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs. • Ability to use computers and standard office equipment for extended periods • Successfully complete annual regulatory compliance training

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays