đź•’ September 5
🌽 Illinois – Remote
đź’µ $165k - $170k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź‘» Ghost score 12%
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• Observe, research, and document department processes, procedures, and tools • Understand department purpose and mission to identify success metrics and gather baseline metrics • Identify process and product improvements that increase efficiency or user experience • Identify KPIs, build measurement capabilities, and measure product initiative success against benchmarks • Develop a high-level vision for technology transformation and process improvements • Build prioritized roadmaps with business units for technology and process improvements • Conduct build-versus-buy analysis for tools • Develop and document requirements for new products and tools • Conduct market research to select products and vendors and partner with legal and compliance to onboard vendors • Partner with existing product teams or establish new product teams to build tools and products • Document new processes and partner with business units on adoption and continuous improvement • Build credibility and partnerships with business units • Develop adoption strategies and own transformation and adoption outcomes • Recommend team skills and organizational structures to business unit and DMI leadership • Perform other related duties as assigned
• 5+ years of experience in product management, strategy, or UX research roles • Experience with product discovery research • Experience with technology transformation and modernization • Comfort with ambiguity • Ability to identify unarticulated user pain points and problems • Demonstrated experience identifying user needs and implementing solutions that measurably meet those needs • Demonstrated experience identifying metrics and building the capacity to meaningfully measure success • Ability to create documentation and infographics that clarify problems and illustrate solutions for stakeholders with varying levels of technology comfort • Willingness to drive strategy from high-level vision through implementation and adoption • Comfort communicating with senior leadership and individual users • Preferred: Experience in highly regulated industries, especially financial services or mortgages • Preferred: Experience with accounting or financial systems, or consumer financial services • Preferred: Experience with ethnographic user research and/or service design • Preferred: Experience working in established organizations with long-tenured employees • Must successfully complete annual regulatory compliance training • Comfortable working in either an on-site office setting or a quiet, designated work-from-home space • Able to communicate and exchange accurate information through multiple communication methods • Able to remain stationary and/or move about the organization or remote office; frequently stand, walk, sit, type, write, handle, feel, and reach; occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs • Able to use computers and standard office equipment for extended periods
• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays
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