đĽ 5 hours ago
đ˝ Illinois â Remote
đľ $165k - $170k / year
â° Full Time
đĄ Mid-level
đ Senior
đť Ghost score 1%
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⢠Observe, research, and document department processes, procedures, and tools ⢠Understand department purpose and mission to identify success metrics and gather baseline metrics ⢠Identify process and product improvements that increase efficiency or user experience ⢠Identify KPIs, build measurement capabilities, and measure product initiative success against benchmarks ⢠Develop a high-level vision for technology transformation and process improvements ⢠Build prioritized roadmaps with business units for technology and process improvements ⢠Conduct build-versus-buy analysis for tools ⢠Develop and document requirements for new products and tools ⢠Conduct market research to select products and vendors and partner with legal and compliance to onboard vendors ⢠Partner with existing product teams or establish new product teams to build tools and products ⢠Document new processes and partner with business units on adoption and continuous improvement ⢠Build credibility and partnerships with business units ⢠Develop adoption strategies and own transformation and adoption outcomes ⢠Recommend team skills and organizational structures to business unit and DMI leadership ⢠Perform other related duties as assigned
⢠5+ years of experience in product management, strategy, or UX research roles ⢠Experience with product discovery research ⢠Experience with technology transformation and modernization ⢠Comfort with ambiguity ⢠Ability to identify unarticulated user pain points and problems ⢠Demonstrated experience identifying user needs and implementing solutions that measurably meet those needs ⢠Demonstrated experience identifying metrics and building the capacity to meaningfully measure success ⢠Ability to create documentation and infographics that clarify problems and illustrate solutions for stakeholders with varying levels of technology comfort ⢠Willingness to drive strategy from high-level vision through implementation and adoption ⢠Comfort communicating with senior leadership and individual users ⢠Preferred: Experience in highly regulated industries, especially financial services or mortgages ⢠Preferred: Experience with accounting or financial systems, or consumer financial services ⢠Preferred: Experience with ethnographic user research and/or service design ⢠Preferred: Experience working in established organizations with long-tenured employees ⢠Must successfully complete annual regulatory compliance training ⢠Comfortable working in either an on-site office setting or a quiet, designated work-from-home space ⢠Able to communicate and exchange accurate information through multiple communication methods ⢠Able to remain stationary and/or move about the organization or remote office; frequently stand, walk, sit, type, write, handle, feel, and reach; occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs ⢠Able to use computers and standard office equipment for extended periods
⢠Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more ⢠Employer paid Life Insurance, Short Term Disability, and Long-Term Disability ⢠401 (K) Plan with company match ⢠Paid Vacation, Sick, Personal and Holidays
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