WFO Analyst, Reporting and Analysis

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania, Tennessee – Remote

🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

📚 Business Intelligence Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Develop reporting that gives leaders clear visibility into site, team, and individual performance • Build short- and long-term forecasting models to determine staffing needs based on demand, service expectations, and budget targets • Create forward-looking forecasts using historical trends and future business drivers to support planning and resource allocation • Analyze workforce trends and performance gaps and recommend improvements to staffing models, scheduling, and operational processes • Develop consistent WFM reporting standards and processes that improve data integrity and decision-making • Maintain WFM system configurations and data integrity supporting forecasting, scheduling, and reporting • Partner across the organization to support integrations between WFM platforms, Avaya, and other operational systems • Represent Workforce Management on cross-functional initiatives involving staffing, forecasting, operational analytics, and system changes

🎯 Requirements

• 1–3+ years of forecasting experience and experience working in a workforce management environment • Strong understanding of contact center metrics and capacity-planning fundamentals • Advanced Excel skills, including pivot tables, advanced calculations, and macros • Experience working with workforce management software • Strong analytical skills and ability to translate data into useful business insights • Ability to communicate and present information effectively across different levels of the organization • Degree in business, finance, or a related field preferred; equivalent experience will be considered • 1 year of forecasting experience required • MS Excel proficiency, including pivot tables, advanced calculations, and macros • Workforce Management experience • Bachelor's degree in Business Management or related field preferred • Ability to work in the United States implied by listed U.S. locations

🏖️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) • Growth Opportunity and Career Advancement • Agile and Adaptable team culture • Innovative and revolutionary technology solutions • A higher calling to provide quality patient care • Continuous learning and skill development • Opportunities for career advancement