Patient Experience Coordinator

🔥 41 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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👻 Ghost score 3%

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Dreem Health | Sunrise

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Dreem Health | Sunrise is a digital sleep clinic that provides end-to-end remote diagnosis and treatment for sleep disorders. Patients complete clinician-led video consultations, take award-winning home sleep tests, and receive personalized treatment plans — all coordinated from home and supported by licensed physicians and nurse practitioners. The service verifies insurance benefits, covers most of the U. S. , and integrates with in-lab testing and devices (e. g. , WatchPAT) when needed.

📋 Description

• Serve as a primary point of contact for patients through phone, email, and in-app messaging • Work within a tech-enabled, AI-supported care environment • Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure coordinated patient support • Resolve non-clinical patient inquiries while delivering a positive, patient-centered experience • Escalate clinical, billing, or patient access concerns to appropriate teams • Maintain accurate documentation in accordance with established workflows and HIPAA requirements • Prioritize multiple patient conversations while meeting service level expectations • Identify recurring patient concerns and trends and bring process improvement opportunities to the Customer Success Manager • Contribute to operational initiatives improving patient satisfaction, communication quality, and organizational performance

🎯 Requirements

• 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role • Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence • Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams • Confidence using digital communication tools, healthcare technology, and patient engagement platforms • Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows • Genuine commitment to improving patient experience • Operational and automation mindset • Availability to work Pacific Time or Eastern Time (PST or EST) business hours

🏖️ Benefits

• Meaningful work that directly improves peoples’ lives • Be part of an international team across the US, France, Belgium • Annual team offsite • Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Internet stipend

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