Customer Service Representative

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center • Open, maintain, and solve Customer Care tickets by recording issues and account information using computer technology • Manage large amounts of incoming emails and calls in a timely manner • Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Follow communication procedures, guidelines, and policies • Leverage scripts for email and phone conversations to properly represent the company voice and tone • Answer questions about damage claims and escalate to the proper manager to bring them to closure • Prioritize tickets effectively • Flexibly handle changes in policies or procedures

🎯 Requirements

• Proven customer support experience, ideally in the automotive industry • Strong phone contact handling skills, empathy, and active listening • Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc. • Customer-focused and able to adapt/respond to different types of customers • Excellent communication and presentation skills both externally and internally • Ability to multi-task, prioritize, and manage time effectively • High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience • Bilingual in English/Spanish is a plus.

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Access to myFlexPay program