GM, Member Programs

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $7 - $319k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Lead ATI’s member-program portfolio as one coordinated business • Establish portfolio strategy, financial targets, member outcomes, and an integrated roadmap • Build and manage a program performance framework tracking financial results, utilization, engagement, satisfaction, retention influence, delivery quality, and investment opportunities • Develop annual and quarterly plans, including goals, budgets, priorities, innovation roadmap, talent needs, and expected business outcomes • Establish portfolio scorecards and monthly business reviews • Drive accountability for plans, results, and improvement actions • Identify gaps, overlap, and disconnected member experiences across programs and resolve them with functional leaders • Own ATI’s enterprise-wide member escalation and resolution process • Partner with Finance on program-level reporting and decision-support frameworks • Partner with Technology on systems and tools improving measurement, delivery, personalization, and scalability • Partner with Marketing and Sales to position programs and connect them to growth and retention strategy • Lead strategic reviews and recommend changes improving member value, differentiation, efficiency, and profitability • Serve as a senior leader improving the quality, relevance, measurement, and financial performance of member offerings

🎯 Requirements

• 20+ years of progressive experience leading business units, member programs, customer success or professional service teams in franchise, automotive, or multi-location service organizations • Strong operational, financial, and team leadership responsibility • Ability to drive results through direct leadership and matrixed influence • Executive presence, relationship building, negotiation, and organizational alignment • Experience scaling cross-functional, multi-program organizations • Leadership development, organizational accountability, and change management experience • Strong financial acumen, including budgeting, forecasting, program economics, investment prioritization, performance reporting, and business case development • Success building products and programs using innovation, technology, performance insights, and customer success strategies • Executive-level communication skills • Deep understanding of the small business and owner-operator mindset • Demonstrated success helping business owners improve performance through practical leadership, meaningful relationships, real-world business solutions, and hands-on delivery

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Early access to 50% of earned wages at any time through the myFlexPay program