Vice President, Operational Excellence

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $213.9k - $381.9k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Execute the Take 5 Oil Change brand strategy to drive unit growth, profitability, and excellent customer experience • Lead development and execution of operational processes, labor standards, training, customer service, project management, loss prevention, and local fleet growth • Develop and execute end-to-end go-to-market strategies, including collateral and support for preparation, launch, ongoing execution, and continuous improvement • Analyze data and take action to improve business processes, execution, efficiency, and overall company performance • Lead short- and long-term strategy execution and empower teams and field teams to achieve operational excellence and store-level profitability • Control, design, and optimize resources and controllables supporting 700+ corporately owned Take 5 Oil Change shops • Collaborate with field teams and third-party vendors to understand shop-level labor impacts • Design, implement, and evolve the in-shop labor model to maximize productivity, sales growth, and expense control • Partner with Operations Field Leaders and Finance to drive compliance with labor and expense management programs • Support operations process design and change through data analytics • Control cost of goods and expense management within the corporate shop system • Lead the Director of Loss Prevention and team to control cash, inventory, and other losses through technology, data, and process design • Lead Claims Management teams, improve processes, identify root causes, and reduce customer claims • Lead and develop operators, leaders, and instructors to grow average unit volume and profitability • Advise field leaders on standardizing operational best practices and improving customer experience • Drive operational efficiencies and systems to improve sales, service, and experience • Identify and drive continuous improvement through operational efficiencies, tools, and resources • Seek and provide feedback to leaders, peers, reports, and business partners • Collaborate across functional areas to improve end-to-end processes and customer and employee experiences

🎯 Requirements

• Bachelor’s degree in a related field • 5+ years of operations and training experience in a fast-paced company • Deep knowledge of operational processes, project management, and learning and development to drive business results • Demonstrated success leading operational excellence, training, project management, customer experience, and loss prevention • 3+ years of experience leading and developing operational strategies for a growth organization • Experience leading new business processes, learning and development projects and programs, performance consulting, and/or strategic planning • Experience in a high-growth brand is a plus • Ability to create positive, efficient teams through mentorship, coaching, and feedback • Ability to strategize and clearly articulate and execute a vision from inception to measured results • Ability to manage competing priorities in a fast-paced, high-growth environment • Strong communication skills across all organizational levels, including C-suite, vendors, field teams, and cross-functional teams

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Early access to 50% of earned wages at any time through the myFlexPay program • Supplemental pay types may include commissions or bonus incentives, depending on the role