Director, GTM Business Systems

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $202.6k - $308.4k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Lead the team translating business strategy into scalable platform capabilities across Dropbox's go-to-market organization • Own the business management and roadmap of the GTM platform portfolio across Marketing, Sales, Customer Success, and Support • Translate business priorities into platform capabilities improving productivity, customer experience, and operational scalability • Balance enhancements, technical debt, vendor capabilities, compliance needs, and long-term platform evolution • Build and lead Business Platform Partners embedded within Marketing, Sales, and Customer Success & Support • Establish partnerships with business leaders, shape requirements, prioritize investments, govern change, and drive adoption • Lead cross-functional prioritization across Revenue Operations, GTM Technology, Technical Architecture, Engineering, Analytics, Enablement, Finance, and Legal • Lead complex platform initiatives spanning multiple functions and technologies, coordinating delivery across engineering, architecture, operations, and business stakeholders • Ensure capabilities are implemented, adopted, measured, scalable, maintainable, and aligned with architectural standards • Lead Platform Administration responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms • Establish platform quality, governance, documentation, operational excellence, success metrics, feedback loops, standardization, and reuse • Expand AI-assisted requirements development, platform administration, issue triage, documentation, workflow analysis, and business process improvement • Build AI fluency and adoption expectations across the team

🎯 Requirements

• 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations • Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies • Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation • Demonstrated ability to translate business strategy into scalable technology capabilities • Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions • Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support • Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives • Exceptional communication and executive stakeholder management skills • Demonstrated ability to lead organizational change and platform adoption at scale • Preferred: experience with hybrid product-led growth and sales-led GTM organizations, platform modernization, platform administration teams, AI-enabled workflows, platform consolidation, AI-assisted tools, and high-growth SaaS environments