Business Operations Director – Field Service

Job not on LinkedIn

🔥 4 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $125k - $140k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quench Water & Solar

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🌍 Social Impact

Energy • Social Impact

Quench Water & Solar is dedicated to addressing the global water crisis and reducing greenhouse gases. The company promotes the provision of clean drinking water and supports water conservation efforts in developing communities. By operating with a licensee model, Quench enables individuals to create jobs and enhance their communities' environmental conditions, combining sustainable energy solutions with the mission of supplying safe drinking water.

📋 Description

• Serve as a strategic leader within the National Field Service organization, partnering with the National Vice President of Field Service • Drive operational excellence, business performance, compliance, and continuous improvement across the enterprise • Lead systems, processes, analytics, governance, and operational disciplines supporting safety, customer experience, productivity, quality, workforce effectiveness, and financial performance • Provide leadership and direction to Regional Operations Managers and steward the Culligan Business System • Own KPI monitoring and governance; analyze operational and financial trends and identify risks, opportunities, and corrective actions • Develop dashboards, scorecards, operational review materials, and root-cause/countermeasure initiatives • Drive accountability through business reviews and action planning • Lead cross-functional initiatives improving service delivery, efficiency, and customer outcomes • Support annual operating plan development, forecasting, budget management, ROI analyses, and cost-reduction initiatives • Oversee operational compliance, quality assurance, regulatory adherence, field audits, SOP governance, documentation controls, and corrective actions • Collaborate with Operations, Sales, Supply Chain, Customer Care, Finance, HR, Learning & Development, and EHS teams • Lead, coach, and develop Regional Operations Managers, Business Analysts, and Project Management resources • Establish performance expectations, development plans, succession planning, talent assessments, and change-management initiatives

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or a related field • 10+ years of progressive leadership experience in field service, operations, business operations, or service delivery organizations • 5+ years of experience leading managers and cross-functional teams • Demonstrated success leading medium to large-scale operational performance improvement initiatives • Strong financial acumen with experience in budgeting, forecasting, workforce planning, and business case development • Advanced analytical skills with the ability to convert operational data into strategic recommendations and measurable actions • Experience utilizing Lean, Six Sigma, Kaizen, or other continuous improvement methodologies • Strong executive communication and presentation skills with experience influencing leaders at all levels of the organization • Proven ability to lead organizational change and drive accountability across geographically dispersed teams • Ability to travel up to 50% as business needs require • Preferred: experience in field service, water treatment, beverage, facilities services, route-based operations, or a related service industry • Preferred: Lean Six Sigma Green Belt, Black Belt, or equivalent certification • Preferred: experience operating within structured business systems and operational excellence frameworks • Preferred: advanced proficiency with Microsoft Power BI, Excel, PowerPoint, and data visualization tools • Preferred: experience with Salesforce, ServiceMax, Monday.com, Lucidchart, and project portfolio management systems • Preferred: knowledge of workforce optimization, service operations analytics, and performance management systems • Preferred: experience supporting multi-site or national service organizations