Director, Operations – Business Performance

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Improve performance, scalability, and execution discipline across Inspection Operations, Post Sale (CarsArrive + Protection Programs), Customer Support, Title Operations, and Offshore services • Identify inefficiencies, standardize workflows, improve KPI visibility, and drive structured execution of strategic initiatives • Strengthen alignment, increase accountability, and improve margin and operational outcomes • Identify performance gaps across inspections, customer support, title operations, arbitrations, and transportation • Partner with Finance and BI to improve KPI visibility and leading indicators • Drive initiatives that improve margin, cost efficiency, and attach performance • Establish a structured operational review cadence • Create end-to-end current-state and future-state process maps for high-impact cross-functional flows • Define handoff agreements and operational level agreements • Reduce variability and operational friction • Lead operational initiatives from design through implementation • Establish ownership, milestones, and measurable outcomes for new initiatives • Drive sustained execution and adoption beyond planning • Establish shared governance and outcomes to break down functional silos • Improve cross-functional communication and transparency • Support leadership with structured, data-backed recommendations

🎯 Requirements

• 10+ years progressive operations, business performance, or process leadership experience with increasing scope and complexity • 5+ years managing multi-functional teams • Bachelor’s degree required • Strong financial acumen and KPI-driven mindset • Structured thinker comfortable in complex, multi-team environments • Proven ability to translate strategy into execution • Demonstrated success leading cross-functional initiatives that moved from design into sustained execution • Deep experience with operational excellence and track record reducing variability and operational friction • Proven influencer who can lead without direct authority across VPs and business leaders • Effective presenting to senior leadership • Willingness to travel as required

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement