Director, IT ServiceNow Platform Delivery – Business Process

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Establish and oversee the ServiceNow strategy, roadmap, governance framework, and investment priorities • Lead enterprise demand management, portfolio prioritization, and release planning • Partner with senior business and technology leaders to improve operational effectiveness, automate processes, reduce risk, and enhance user experience • Lead the evolution of enterprise service management processes across business functions • Drive cross-functional process transformation across ITSM, asset management, CMDB, service requests, change, incident, problem, knowledge management, reporting, and workflow solutions • Govern the ServiceNow portfolio and delivery pipeline • Establish delivery governance standards, performance expectations, and accountability measures • Direct vendor relationships and external delivery partner performance • Collaborate with architecture, integration, and technology leadership on enterprise alignment, data governance, and technology strategy • Prioritize platform capabilities, process improvements, and data quality initiatives with business stakeholders • Provide executive communication on platform strategy, roadmap progress, portfolio performance, risks, and business outcomes • Define, monitor, and report KPIs, adoption metrics, operational effectiveness measures, and value realization outcomes • Ensure governance, operating procedures, organizational readiness, training strategies, and operational support for new capabilities • Champion continuous improvement and innovation • Build alignment among business, technology, and operational stakeholders • Perform other duties as assigned • Travel as required • Provide supervisory support, guidance, leadership, and motivation • Administer personnel policies and follow staffing and training standards • Interview, hire, and establish performance development plans; conduct performance discussions

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • CSA, ITIL 4, Scrum Master/Product Owner, ServiceNow ITSM or related CIS certification preferred • Ten (10) years of related experience in technology delivery, product ownership, business process leadership, enterprise platforms, or ServiceNow delivery, or equivalent combination of education and experience required • Advanced knowledge of ServiceNow platform capabilities, enterprise service management practices, governance frameworks, and digital workflow solutions • Strong understanding of ITSM, ITAM, CMDB, change management, incident management, service operations, and process transformation methodologies • Ability to develop and execute platform strategies, roadmaps, and investment plans aligned with organizational objectives • Leadership, collaboration, and influencing skills to build alignment among senior business, technology, and operational stakeholders • Ability to govern complex portfolios, prioritize competing business demands, and balance strategic initiatives with operational and regulatory requirements • Vendor management, negotiation, and performance oversight skills • Analytical, communication, and executive presentation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• Work-life balance • Caring culture • Opportunities for career growth • Reasonable accommodations when applicable and appropriate • Equal Opportunity Employer and Drug-Free Workplace