Principal Technical Support Engineer, Endpoint

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

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DTEX Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

Cybersecurity • Artificial Intelligence • Enterprise

DTEX Systems is a leader in insider risk management solutions, providing an AI-driven platform that integrates Data Loss Prevention (DLP), User and Entity Behavior Analytics (UEBA), and User Activity Monitoring (UAM) for comprehensive security. Their solution focuses on detecting, deterring, and disrupting potential insider threats while maintaining user privacy. By offering tools for behavioral risk scoring and real-time insights, DTEX empowers organizations to mitigate risks proactively, thereby preventing data breaches before they occur.

📋 Description

• Own hands-on troubleshooting and resolution of complex endpoint agent issues on Windows and macOS in enterprise environments • Perform deep investigation of endpoint behavior using logs, telemetry, diagnostics, and OS-level tooling to identify root cause • Reproduce customer-reported Windows and macOS endpoint issues in lab or test environments • Identify and resolve interoperability issues between DTEX endpoint agents and third-party endpoint or security tools • Work directly with customers to investigate and resolve advanced endpoint-focused issues in production environments • Partner with Engineering and QA to report endpoint defects, validate fixes, and support root-cause analysis

🎯 Requirements

• 6+ years of deep, hands-on experience supporting Windows and macOS endpoint agents in enterprise environments • 6+ years in a senior individual contributor role such as L3 Support Engineer, Endpoint Engineer, Windows/macOS Engineer, or Security Support Engineer • Proven expertise troubleshooting endpoint agent behavior across Windows and macOS • Strong experience analyzing endpoint telemetry, logs, and diagnostics to identify root cause • Kernel-level understanding of Windows and macOS internals • Working knowledge of Linux system administration sufficient to troubleshoot supporting services • Strong written and verbal communication skills • BS or MS in Computer Science, Engineering, or a related technical discipline (or equivalent practical experience)

🏖️ Benefits

• Competitive compensation • Equity participation • Health and wellness benefits • Generous time-off policies • Opportunities for professional advancement and lifelong learning • Flexible work options