CAPPS Functional Technical Analyst

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $108.2k - $153.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• Perform highly advanced consultative services and technical assistance work in support of CAPPS, including both functional (business process) and technical (system) activities. • Ensure HR/Payroll requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC). • Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards. • Maintain perceivable, operable, understandable, and robust experiences for all users. • Regularly review products and content for accessibility compliance and implement updates or remediation whenever accessibility issues are identified. • Coordinate testing efforts for accessibility compliance. • Prepare and submit WCAG accessibility waivers as required. • Actively track requests submitted to vendors requesting resolutions to accessibility issues. • Actively track system coding and configuration updates once accessibility resolutions are available. • Renew waivers upon expiration if solutions have not been provided or installed. • Provide oversight and leadership for functional and technical design walkthroughs, including: Analyzing business processes and current system workflows to assess ERP design fit. • Reviewing functional designs, specifications, and integration documents to identify technical gaps and risks. • Evaluating upstream and downstream dependencies to ensure architectural alignment across modules and interfacing systems. • Preparing technical scenarios and test cases to validate system behavior and data flows. • Assessing designs for performance, security, scalability, and data quality impacts. • Providing concise technical feedback during design walks, highlighting risks, dependencies, and recommendations. • Supporting design reviews to ensure completeness, accuracy, and readiness for development and testing. • Review developed code for compliance with defined requirements and standards. • Validate code comparisons prior to migration to ensure adherence to all established development and configuration standards. • Provide Level 2 Service Desk support, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. • Collaborate and coordinate with a Managed Services vendor responsible for Level 3 support to ensure timely escalation and resolution of issues. • Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to: Interface issues IP whitelisting EFT/secure server connectivity Agency transfer files Batch failures Other related technical tasks across agencies. • Perform all duties in accordance with established processes, policies, and procedures, within project scope and schedule, and in alignment with defined milestones, deliverables, and due dates. • Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while following established processes and procedures. • Perform all work in accordance with ITIL principles and practices for: IT Service Management (ITSM) IT Asset Management (ITAM) Alignment of IT services with the needs of the business. • Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, and documentation. • Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information. • Participate, as directed, in annual SOC-1 attestation audits to confirm that controls are effectively designed and operated to ensure the accuracy and security of information processed via CAPPS. • Ensure that enhancements, process changes, and system fixes incorporate security, availability, processing integrity, confidentiality, and privacy considerations throughout design and implementation.

🎯 Requirements

• 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency. • 10+ years of extensive experience performing technical activities in support of large-scale enterprise application systems (e.g., CAPPS or similar statewide ERP solutions). • 10+ years of experience creating and managing a strategic roadmap, combining strong planning skills, technical insight, and effective cross-functional communication. • 10+ years of experience preparing materials for and conducting executive-level presentations. • 10+ years of experience performing technical project management activities in support of major ERP programs, including HR/Payroll and financial modules. • 10+ years of experience interpreting contractual language and integrating it into daily workflows, with a demonstrated ability to hold vendors accountable to contractual requirements. • 10+ years of extensive knowledge of and experience with data integration, data quality, and SDLC processes and methodologies. • 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, including: PeopleTools PeopleCode Application Designer SQL PS/Query SQR Application Engine Oracle Database 11g or higher • 10+ years of experience with CAPPS Central (or comparable statewide ERP) production and deployment technical support activities for large multi-agency environments (e.g., more than 100 agencies and multiple hub instances). • 8+ years of experience with IT service desk functions, including practical knowledge of ITIL framework methodologies and processes. • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. • Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. • Exceptional verbal and written communication skills. • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. • Must be self-motivated and able to work well independently as well as on a multi-functional team. • Ability to handle sensitive and confidential information appropriately. • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. • Desired Qualifications: 10+ years of experience with software and hardware management industry best practices, including configuration and lifecycle management. • 10+ years of experience supporting legacy statewide financial systems or similar large-scale government financial systems in production environments. • 10+ years of experience developing technical specifications and requirements to support IT procurements, including vendor evaluations and solution assessments.

🏖️ Benefits

• Medical, Dental and Vision Insurance • Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off