Senior Technical Support Engineer

🕒 June 9

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions. • Diagnose and resolve customer-reported problems. • Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges. • Assist in the deployment and optimization of customer environments. • Monitor and respond to support tickets in a timely manner. • Mentor junior team members and contribute to internal training resources. • Stay abreast of emerging technologies and industry trends.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience). • 5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment. • Strong proficiency in Linux administration. • Hands-on experience with Docker and containerization technologies. • Solid understanding of cloud platforms (e.g., AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools. • In-depth knowledge of networking fundamentals. • Basic scripting skills in languages such as Bash, Python, or PowerShell. • Demonstrated self-learning ability. • Familiarity with identity management systems. • Basic understanding of database concepts.

🏖️ Benefits

• Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.