Customer Success Manager

🔥 12 hours ago

🌾 Nebraska, Minnesota, +1 more states – Remote

🌾 Nebraska – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $70k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DTN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 Grant on 2014-09

Logistics • Consulting • Healthcare

DTN is a data and analytics company that provides operational intelligence to various industries, including agriculture, aviation, transportation, and utilities. They offer a range of products, including weather insights, market data, and analytical tools designed to improve decision-making and reduce risks for their clients. Their solutions, such as ClearAg® and WeatherOps®, leverage advanced technology and data analytics to help customers manage their operations effectively and adapt to changing environmental conditions.

📋 Description

• Manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through adoption and utilization of DTN solutions • Serve as the strategic point of contact throughout the customer lifecycle • Define customer success objectives and establish customer success plans • Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and ongoing customer engagements • Align DTN solutions with customer workflows, decision-making processes, and business goals • Demonstrate best practices, product capabilities, and resources to increase customer value realization • Monitor customer usage, adoption patterns, health indicators, and engagement metrics • Identify adoption gaps and recommend actions to increase utilization and customer success • Educate customers on new features, enhancements, and relevant DTN solutions • Coordinate customer training, enablement, and education initiatives • Own and manage the renewal process for assigned accounts • Develop renewal strategies to maximize retention and minimize revenue risk • Identify renewal obstacles and churn risks and engage internal stakeholders • Maintain renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records • Develop action plans addressing dissatisfaction, declining engagement, support concerns, competitive threats, and retention risks • Manage customer escalations with Product, Support, Operations, and Sales • Communicate customer feedback, challenges, and opportunities internally • Identify cross-sell, upsell, and broader product adoption opportunities with Sales partners • Manage approximately 150 Tier 2 customers, prioritizing engagement by revenue, health, renewal timing, strategic importance, and growth potential

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role • Experience managing recurring revenue customer relationships • Strong communication, presentation, and relationship-building skills • Excellent organizational and time-management abilities • Demonstrated ability to effectively manage a large portfolio of customers simultaneously • Strong problem-solving and critical-thinking skills • Experience using CRM and customer success platforms • Experience within agriculture, including grain, agribusiness, ag retail, crop production, commodity markets, weather, or related sectors • Experience managing SaaS, subscription, information services, market intelligence, or technology solutions • Familiarity with Salesforce, customer success platforms, and business intelligence tools • Experience conducting business reviews, adoption reviews, and customer renewal discussions • Demonstrated ability to use customer health, adoption, and engagement data to proactively manage retention risk • Experience balancing customer retention and value realization with appropriate account expansion opportunities

🏖️ Benefits

• Unlimited PTO • Flexible working hours • Remote work model (position dependent) • Competitive Medical, Dental and Vision Insurance Plans • 6% 401K matching • Unlimited access to 13k+ courses via learning platform to support employee career advancement • Employee Assistance Program (EAP) • Market competitive variable pay may be available