Regional Service Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DuBois Chemicals, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

📋 Description

• Supervise, mentor, and develop technical service representatives/service technicians within the region • Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention • Maintain expenses of all activities within service group staying in line with budget requirements • Develop service plans to meet customer requirements and expand market share • Organize and engage corporate resources in support of the service team • Set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues • Develop technical and commercial skills of service representatives and support selling activity, including service requirements, negotiations, and business expansion related to large opportunities • Provide market intelligence related to competitive activity and market trends • Establish and maintain relationships with sales managers and cross-functional support teams • Hire, develop, and lead team members to support customers and sales teams • Assist the team in supporting multiple customers across the assigned geography using varied product lines • Identify training needs, implement training programs, and foster continuous learning and improvement • Lead reporting, documentation, communication of findings and abnormal conditions, and recommendations • Assist service representatives/service technicians in resolving customer technical challenges and improving processes • Assist the team with DuBois eTools, System Surveys, and Cost Calculators • Travel to assigned customers with service representatives/service technicians to address customer requirements

🎯 Requirements

• 5+ years of technical service or technical service management in the chemical/industrial environment • Strong mechanical aptitude and detailed knowledge of applications across product portfolios • Demonstrated ability to lead and coach a team to provide superior service • Strong time management and organizational skills with attention to detail • Ability to think towards solutions critically and strategically • Demonstrated ability to manage expenses and financials • Ability to train and develop service representatives/service technicians • Excellent oral and written communication skills • Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers • Proven track record of meeting or exceeding team objectives • Ability to travel up to 50% including overnight travel • Must be able to perform the essential functions of this position with or without reasonable accommodations