Technical Service Representative

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DuBois Chemicals, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

Manufacturing • Chemicals • Water Treatment

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

📋 Description

• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention • Manage multiple customers across given geography that utilize a variety of product lines • Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction • Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service • Ability to report, document communicate findings, abnormal conditions and offer recommendations • Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes • Effectively communicate and collaborate with team members, as well as other cross functional support employees • Learn and assist with DuBois eTools, System Surveys and Cost Calculators • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service • Travel to assigned customers to conduct service audits • Must be able to perform the essential functions of this position with or without reasonable accommodations

🎯 Requirements

• 2+ years of mechanical, chemical, or industrial experience • Mechanical Aptitude in electrical and pipefitting preferred • Strong time management skills with attention to detail • Ability to understand the products and services offered by the company • Excellent oral and written communication skills • Proficient in performing technical/mechanical on-site testing • Ability to adjust to various customer needs and situations • Ability to work independently with minimal supervision • Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools • Ability to travel up to 25% including overnight travel

🏖️ Benefits

• health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans