Senior Manager, CS Upgrade Technical Delivery Lead

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $100.8k - $179.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Lead the project engineering team in defining and reviewing technical requirements for Duck Creek applications, including security, integration, performance, quality, and operations • Serve as the primary point of contact and escalation point for engineering, customization, and customer issues • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical guidance on coding, testing, deployment, and best practices • Coordinate cross-functional teams and manage stakeholder communications and expectations • Analyze release notes and code changes to assess upgrade impact on existing applications • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analysis and low-impact upgrade paths • Identify automation opportunities and develop utilities for faster, more effective upgrades • Interact with customer counterparts to triage issues and present solutions • Review work, mentor team members, and share knowledge • Identify upgrade risks, communicate schedule impacts, and develop mitigation strategies • Collaborate with customers on remediation work before upgrades • Develop and execute deployment plans that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement process improvements

🎯 Requirements

• Bachelor’s degree in a technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and direct-report performance • Deep understanding of the Duck Creek product suite and technical components • Demonstrated team leadership and employee performance management experience • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools such as GitHub Copilot and Microsoft Copilot • Ability to evaluate, implement, and govern AI-driven automation while maintaining security, quality, and compliance standards • Experience or knowledge of P&C insurance software applications • Experience or knowledge of the software development life cycle for P&C insurance software • Experience with systems integration, including Policy, Billing, Claims, Reinsurance, and third-party systems • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations, identify problems, and generate solutions • Willingness to accept responsibility and achieve meaningful outcomes • Ability to adapt to change, learn quickly, and embrace new technologies • Travel requirement of 0–25% • Legally authorized to work in the country of the job location

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility