Senior Manager, CS Upgrade Technical Delivery Lead

🔥 0 minutes ago

🍂 Massachusetts, Missouri, +1 more states – Remote

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $100.8k - $157.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Lead the project engineering team responsible for defining and reviewing technical requirements for Duck Creek applications • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical guidance and leadership to development teams on coding, testing, and deployment best practices • Coordinate with cross-functional teams to ensure timely upgrade delivery • Serve as the primary technical contact for customers, stakeholders, engineering issues, and customization issues • Provide regular project updates and manage stakeholder expectations • Analyze upgrade impacts using release notes and code changes • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analysis and low-impact upgrade paths • Identify opportunities to automate processes and develop utilities for faster, more effective upgrades • Interact with customer counterparts to triage issues and present solutions • Review, mentor, and share knowledge with team members • Identify and communicate risks and develop mitigation strategies • Manage active delivery remediations with customers before upgrades • Develop and implement deployment plans that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement process improvements and best practices • Manage team performance and develop team members across products and customization practices • Work independently across multiple complex projects when required

🎯 Requirements

• Bachelor’s degree in technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and the performance of direct reports • Deep understanding of the Duck Creek product suite and its technical components • Demonstrated experience leading a team and managing employee performance • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools, such as GitHub Copilot and Microsoft Copilot • Ability to evaluate, implement, and govern AI-driven automation solutions while maintaining security, quality, and compliance standards • Experience/knowledge of P&C Insurance software applications • Experience/knowledge of the software development life cycle for P&C insurance software • Experience with systems integration, including Policy, Billing, claims, Reinsurance, and third-party systems • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations, identify problems, and generate creative solutions • Willingness to accept responsibility for actions and work • Ability to adapt to change, embrace new technologies, and learn quickly • Travel: 0–25% • Legally authorized to work in the country of the job location

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility • Flexible-first choice to work from an office, from home, or on a hybrid schedule