Senior Manager, CS Upgrade Technical Delivery Lead

🔥 6 minutes ago

🍂 Massachusetts, Missouri, +1 more states – Remote

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $100.8k - $179.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Lead the project engineering team defining and reviewing technical requirements for Duck Creek applications • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical guidance on coding, testing, deployment, security, integration, performance, quality, and operations • Coordinate cross-functional teams to ensure timely upgrade delivery • Act as the primary technical and stakeholder contact for upgrade projects • Analyze release notes and code changes to assess upgrade impacts on existing applications • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths • Identify automation opportunities and develop utilities to improve upgrade efficiency • Interact with customers to triage issues and present solutions • Review, mentor, and share knowledge with team members • Identify upgrade risks, communicate issues, and develop mitigation strategies • Manage active delivery remediation work before upgrades • Develop and implement deployment plans that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement process improvements • Manage team performance and develop team members across products and customization best practices • Work independently and potentially across multiple complex projects simultaneously

🎯 Requirements

• Bachelor’s degree in a technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and the performance of direct reports • Deep understanding of the Duck Creek product suite and its technical components • Demonstrated experience leading a team and managing employee performance • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools • Ability to evaluate, implement, and govern AI-driven automation solutions while maintaining security, quality, and compliance • Experience/knowledge of P&C insurance software applications • Experience/knowledge of the software development lifecycle for P&C insurance software • Experience with systems integration, including Policy, Billing, Claims, Reinsurance, and third-party systems • Experience with Duck Creek Example Platform solutions for Policy Administration, Billing, and/or ASW Claims preferred • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations and generate creative solutions • Ability to accept responsibility and achieve meaningful outcomes • Ability to adapt to change, embrace new technologies, and learn quickly • Travel of 0–25% • Legally authorized to work in the country of the job location

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with 6% employer match up to $12,000 annually • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility • Accessibility support for web content