Financial Care Counselor

🔥 8 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Accurately complete patient accounts according to departmental protocols, policies, procedures, and regulatory requirements • Complete pre-admission, admission, pre-registration, and registration functions • Verify insurance requirements and inform patients of financial liability before services • Arrange payment options and screen patients for government funding sources • Analyze insurance coverage and benefits and obtain prior authorizations • Facilitate payment sources for uninsured patients • Research accident-related liability and determine appropriate payment sources • Admit, register, and pre-register patients using accurate demographic and financial data • Resolve insurance claim rejections and denials • Calculate and collect patient cash payments and reconcile daily cash deposits • Evaluate diagnoses for compliance with Local Medicare Review Policy • Compile departmental statistics for budgeting and reporting • Explain bills and implement collection actions according to policy • Assist financially responsible persons with payment arrangements and make financial counseling referrals • Determine third-party sponsorship needs and process patients accordingly • Review insurance policies and third-party sponsorship materials • Complete managed care waiver forms for out-of-network patients • Update billing systems and enter or update referrals • Refer patients to Manufacturer Drug programs when needed • Greet and assist patients and visitors, explain policies, and resolve problems • Gather documentation for inquiries and complaints • Communicate with insurance carriers regarding clinical information, coverage, and payment issues • Assist with departmental coverage as requested

🎯 Requirements

• Knowledge of basic grammar and mathematical principles normally required through a high school education • Additional training or working knowledge of related business • Two years of experience working in hospital service access, clinical service access, physician office, or billing and collections; OR an associate's degree in a healthcare-related field and one year of experience working with the public; OR a bachelor's degree and one year of experience working with the public • Excellent oral and written communication skills • Ability to analyze data, perform multiple tasks, and work independently • Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors • Ability to understand and comply with policies and procedures • Working knowledge of compliance principles • No degrees, licensures, or certifications required

🏖️ Benefits

• Remote work arrangement • Monday-Friday work hours, 8:00am-4:30pm • Equal employment opportunity and commitment to diversity, collaboration, innovation, creativity, and belonging • Reasonable accommodation information and provision available