Patient Account Analyst

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Coordinate, prepare and analyze complex accounts receivable and/or financial reports • Review and analyze trends and advise PRMO, DUHS and PDC leadership on conclusions and recommendations • Identify process improvements involving staff education/training, operational workflows, system enhancements and external payer policy changes • Enter ServiceNow tickets for billing and collections system changes • Perform positive and negative testing of system changes and validate processes after production deployment • Collaborate with the DHTS Maestro Care team to communicate operational needs, coordinate testing and ensure timely ticket resolution • Serve as an expert resource to leadership and support decision-making and change management • Become a subject matter expert on system logic and functionality • Lead system upgrade testing, including parallel testing and feedback to leadership • Initiate and implement system logic changes based on payer bulletins and guidelines • Identify accounts receivable trends and operational, payer, system and user improvement opportunities • Monitor clean claim rates and reporting for trends associated with operational-system edits • Escalate trends to management with recommendations for resolution • Monitor payer rules and regulations related to claims logic and billing guidelines • Facilitate workgroup meetings, update project logs and validate system testing • Prepare written reports and analyses for PRMO, DUHS and PDC leadership • Liaise with DUHS, PRMO and PDC management and staff to discuss results, trends and recommendations • Conduct detailed research in accounts receivable and financial systems • Provide technical guidance on accounts receivable and financial data interpretation • Coordinate and mentor staff regarding accounts receivable and financial systems, analyses, reports and policies/procedures • Organize and lead cross-organizational committee meetings • Perform other related duties

🎯 Requirements

• Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required • Minimum of four years of applicable experience • Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time or high-quality results preferred • Master's degree in a related field can substitute two years of experience on a 1:1 basis • Data analysis and reporting • Billing/Collections • Insurance Claims • Microsoft Office (Excel, Access, Word, PowerPoint) • Good verbal and written communication skills • Knowledge of Epic • IT-related training/testing knowledge

🏖️ Benefits

• Remote position, Monday–Friday • Equal opportunity employment • Reasonable accommodation provisions for essential physical job functions