Patient Account Associate, Special Programs – Vendors

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Record and generate information pertaining to the patient revenue process • Review and resolve accounts receivable associated with all payors • Work with vendors, Payor Relations, and operational areas to resolve outstanding accounts receivable • Update patient registration when working registration-related denials • Review payor websites for claim status, outstanding accounts receivable, appeals, and medical-document submissions • Resolve payor denials according to payor requests and guidelines • Resolve vendor-question workqueues and provide appropriate responses • Support claim edits, claim denials, insurance follow-up, and claim statusing across departmental books of business • Achieve projected cash collections and maintain specified days revenue outstanding and denial-rate targets • Maintain work queues below one week of inventory while avoiding timely-filing losses • Make independent decisions regarding claim edits, denials, follow-up, and correspondence documentation • Document write-off requests with the appropriate paycode • Submit weekly Productivity Time Tracking Sheets • Suggest process improvements and report trends or system problems to management • Respond to supervisor, team, customer, and patient-related inquiries within required timeframes • Maintain Hyland workflow and medical-record processes • Attend meetings, participate on committees and departmental events, and provide cross-coverage • Operate office equipment, generate letters, use spreadsheets, and enter and sort data • Complete required safety and annual online training and participate in work-culture initiatives • Maintain confidentiality and comply with PRMO, DUHS, HIPAA, attendance, and other applicable policies

🎯 Requirements

• Must reside in North Carolina • High school education-level knowledge of basic grammar and mathematical principles required • Some postsecondary education preferred • Two years of experience working in hospital access, a physician office, or billing and collections, or an equivalent combination of relevant education and/or experience • Excellent oral and written communication skills • Ability to analyze data, perform multiple tasks, and work independently • Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors • Ability to understand and comply with policies and procedures • Ability to maintain confidentiality of patient and guarantor financial and medical data consistent with HIPAA standards • Ability to operate general office equipment, generate letters, work on spreadsheets, and enter and sort data

🏖️ Benefits

• Equal Opportunity Employer committed to providing employment opportunity without regard to protected characteristics • Reasonable accommodation information and provisions available upon request • Training and development via internal/external sources during the review period • Participation in departmental events, committees, cross-department initiatives, and projects • Remote position, Monday–Friday