Client Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $32 / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duolingo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📣 Marketing

✈️ Travel

💰 Series I on 2021-09

Consulting • Marketing • Travel

Duolingo is a leading language-learning platform that uses technology, such as cookies and similar digital tools, to enhance user experience and provide personalized content. The company partners with third parties, including advertising partners and service providers, to deliver its services and measure advertisement effectiveness. Duolingo ensures user privacy and data security by employing reCAPTCHA verification and adhering to its strict privacy and cookie policies.

📋 Description

• Develop a thorough understanding of Duolingo products, services, and support resources • Handle a high volume of client and user interactions while maintaining professionalism, accuracy, and a positive approach • Respond professionally to incoming requests and collaborate with appropriate internal teams to resolve questions and concerns • Utilize customer relationship management and internal support systems to assign, complete, document, and track requests accurately • Maintain an empathetic, solutions oriented, and user first approach in all interactions • Identify recurring questions or concerns and communicate relevant feedback to appropriate team members • Maintain accurate records while following established procedures for privacy, confidentiality, and information handling • Work effectively and independently in a remote environment while meeting established service and performance expectations

🎯 Requirements

• Effective verbal and written communication skills • Strong listening, problem solving, and interpersonal skills • Ability to understand an issue and work toward an appropriate solution • Strong organizational skills and attention to detail • Comfortable learning new software, systems, and digital tools • Proficiency with Microsoft Office or similar productivity applications • Ability to manage multiple priorities in a fast paced environment • Ability to work independently and collaboratively as part of a remote team

🏖️ Benefits

• Medical (PPO), dental, and vision coverage • Group term life, AD&D, and long term disability (LTD) insurance • Virtual doctor and Employee Assistance Program (EAP) • Voluntary life and short term disability (STD) insurance • 401(k) retirement plan • Paid time off (PTO)