Call Center Support Representative

🔥 0 minutes ago

⚜️ Louisiana, New York, +7 more states – Remote

⚜️ Louisiana – Remote 🗽 New York – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DXC Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

DXC Technology is a prominent global IT services company that provides a wide range of technology solutions and services to businesses. DXC specializes in helping its clients transform their business processes and IT systems, leveraging modern technologies like cloud computing, analytics, and cybersecurity solutions. With a focus on enterprise clients, DXC Technology drives digital innovation, ensuring organizations can navigate the complexities of the modern technological landscape effectively.

📋 Description

• Provide exceptional service through the inbound contact center • Respond to complex customer inquiries and ensure timely resolution or appropriate escalation • Research and resolve client requests while maintaining service and compliance standards • Perform account updates, maintenance, and transaction processing • Process and distribute incoming and outgoing mail for multiple clients according to SLAs • Conduct data entry and document matching • Collaborate with team members, management, and customers to resolve service issues • Support escalation management and service recovery activities • Assist with Voice of the Customer feedback reviews and remediation actions • Contribute to continuous improvement initiatives and recommend workflow enhancements • Support supervisors with daily operational activities, including training or mentoring less experienced team members • Participate in Quality Assurance reviews for FINRA-regulated transactions

🎯 Requirements

• High school diploma or GED (required) • Minimum 2 years of customer service experience in a call center environment • Life insurance experience is required • Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required • FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing) • Experience working across multiple organizational teams and stakeholders • Familiarity with contact center technology, including phone systems, help desk software, and document processing tools • Strong analytical and problem-solving skills • Excellent communication and customer engagement skills • Ability to work independently and manage multiple priorities • Lean or Six Sigma certification or experience is a plus

🏖️ Benefits

• Company-provided equipment for your home office setup • Flexibility to support wellbeing, productivity, individual work styles, and life circumstances • Inclusive work environment • Equal Opportunity employment • Disability accommodations • E-Verify participation