Senior Product Consultant

🕒 September 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🪄 Product Specialist

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 24 days.
• No salary listed.

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NASCO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

NASCO is an independent subsidiary of Blue Cross Blue Shield of Michigan, specializing in innovative technology solutions for the healthcare ecosystem. With a strong focus on healthcare payers, NASCO delivers products and services designed to improve health outcomes through interoperability and advanced healthcare IT. The company leverages decades of expertise to align with health plan strategies, helping customers adapt to a rapidly evolving market and drive innovation for better health outcomes.

📋 Description

• Lead complex customer discovery, current-state assessments, workflow analysis, stakeholder interviews, and data-gathering efforts • Develop evidence-based findings, executive recommendations, business cases, value narratives, roadmaps, process maps, and success measures • Analyze quantitative and qualitative data to establish baselines, evaluate outcomes, validate assumptions, and support value realization discussions • Advise health plan customers on servicing experience strategy, member and provider service operations, contact center workflows, omnichannel delivery, self-service adoption, service quality, and technology-enabled operating models • Guide customers through operational readiness, change impacts, user adoption, process optimization, risk mitigation, implementation considerations, and tradeoffs • Produce and present executive-ready deliverables, workshops, decision forums, and readouts • Manage multiple consulting engagements or complex workstreams, including scope, schedule, budget, risks, issues, stakeholder alignment, escalations, status reporting, and quality • Build credibility and consultative influence with customer sponsors, operational leaders, and cross-functional partners • Contribute to proposal strategy, estimates, statements of work, assumptions, deliverables, pricing inputs, risks, and customer handoff planning • Drive transitions from consulting into solution delivery through decision records, handoff documentation, success measures, and implementation alignment • Mentor Product Consultants and project contributors • Develop reusable consulting assets, frameworks, templates, playbooks, assessment tools, value models, executive readout formats, case studies, and best practices

🎯 Requirements

• Advanced knowledge of healthcare payer operations, servicing experience, product adoption, customer experience, and market pressures • Advanced knowledge of customer service and experience operations, including contact center performance, first call resolution, average handle time, containment rate, member satisfaction, adoption, usage, operational efficiency, and value realization metrics • Advanced consulting skills, including discovery design, stakeholder interviewing, process mapping, gap analysis, root cause analysis, business case development, value modeling, requirements framing, roadmap development, and recommendation storytelling • Ability to analyze quantitative and qualitative data, quantify operational and financial impact, pressure-test assumptions, and build ROI analyses • Strong executive communication, facilitation, and storytelling skills • Strong customer relationship management, stakeholder engagement, consultative influence, and conflict navigation skills • Ability to lead multiple engagements or complex workstreams simultaneously • Proficiency with Microsoft Office Suite, including advanced PowerPoint and executive-ready written deliverables • Ability to mentor others and improve consulting methods and practice standards • Ability to use approved AI-enabled tools in accordance with company policy, privacy, security, governance, healthcare data handling, and responsible AI requirements • Experience with Pega or comparable CRM and customer service platforms preferred • Knowledge of Blue Cross Blue Shield plan operations or inter-plan programs preferred • Familiarity with payer administration platforms for claims, membership, enrollment, and billing preferred • Experience in fee-based professional services or commercial consulting preferred • Experience with AI-enabled service technologies preferred • 7 years of experience in healthcare operations, product consulting, customer success, solutions consulting, professional services, business consulting, or related advisory work • 5 years of experience with healthcare payer operations, service operations, contact center operations, product delivery, or technology-enabled transformation • 3 years of experience leading customer-facing consulting engagements, complex workstreams, assessments, implementations, or advisory projects with measurable outcomes • Experience presenting findings, recommendations, business cases, roadmaps, or value realization results to director-level or executive stakeholders • Experience developing executive-ready deliverables, business cases, process maps, recommendations, value models, or roadmaps • Experience working cross-functionally with product, technology, operations, implementation, customer success, sales, account management, or professional services teams • Experience mentoring peers, guiding project contributors, or improving reusable consulting assets and delivery standards • Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, Product Management, Marketing, Operations, or related field, or equivalent experience • Must have legal authority to work in the US • Must be able to use workstation equipment for up to 8 hours daily • Flexibility to travel approximately 20% of the time

🏖️ Benefits

• Fully remote work from home • Work/life balance and commuting savings • Blue Cross Blue Shield medical, dental, and vision plans • Telehealthcare for medical and behavioral visits • Generous PTO with buy/sell options • 9 company holidays, a floating day off, and a day off for volunteering • Employee Assistance Program • Wellness program with insurance discounts or credit toward health-related items • 401K plan with employer matching contributions • Company-funded spending/reimbursement accounts for out-of-pocket medical expenses • Bonus and recognition programs • Tuition assistance • Consultation with financial planner • Basic Life & AD&D Insurance • Short- and long-term disability insurance • Supplemental term life insurance available • Group discount programs for mobile and technology services • Comprehensive on-demand e-learning and performance support library at no cost

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