Funeral Director – Family Care & Sales

🔥 6 minutes ago

🏄 California – Remote

infoinfo

💵 $90k - $100k / year

⏰ Full Time

🔴 Lead

🤑 Sales

Where this job comes from

Posted on Earth's careers page, not through a job board

First seen by Remote Rocketship 6 minutes ago

Logo of Earth

Earth

51 - 200 employees

Founded 2020

👥 B2C

🏥 Healthcare

🌍 Social Impact

💰 Debt on 2024-10

B2C • Healthcare • Social Impact

Earth is a company that provides natural organic reduction (human composting) as an environmentally focused alternative to burial and cremation. It offers end-of-life services for individuals and families — including collection, care, paperwork, licensed funeral director services, a multi-week soil transformation in private vessels at dedicated facilities, and return of nutrient-rich soil for memorial use or conservation. Earth markets prepaid and planning options, online portals for managing arrangements, webinar/Q&A and customer support, and emphasizes conservation efforts and restoring ecosystems by donating remaining soil to dedicated lands.

📋 Description

• Respond quickly to family inquiries and lead compassionate consultations • Explain soil transformation, timelines, costs, conservation-land practices, and comparisons with burial and cremation • Use online literature, virtual tours, video meetings, and phone consultations to educate families • Complete contracts, payment-plan or funding setup, and state-specific disclosure documents • Help families plan ahead and secure pre-need arrangements through funeral insurance once licensed • Maintain accurate HubSpot call notes, meeting dispositions, fields, and scheduled next steps • Send thoughtful follow-up emails to nurture family relationships • Follow required phrasing, company policies, insurance licensing requirements, and federal and state regulations • Earn additional state licenses as new markets open • Participate in call reviews, feedback sessions, coaching, and playbook improvements • Use HubSpot, VOIP softphone, Slack, Google Workspace, and AI assistants while troubleshooting basic technical issues • Handle 60–100+ family calls daily in a high-volume queue • Meet monthly enrollment quotas, response-time targets, conversion-rate goals, and call-quality standards • Complete training, shadow consultations, progressively handle inbound calls, and reach full performance by day 90 • Participate in a recruiter screening, mock family consultation, technology assessment, and leadership interview

🎯 Requirements

• Active funeral director license • Mortuary school certificate • Experience guiding families through arrangement conversations, pre-need, at-need, or both • Comfort discussing death and grief • Professional audio and video setup for video calls • Comfort working from talk tracks, templates, and defined processes • Strong reading comprehension and clear written communication • Ability to learn HubSpot, VOIP calling tools, Slack, Google Workspace, and AI assistants • Self-motivation in an independent, self-directed remote environment • Reliable high-speed internet and a quiet, private space for confidential conversations • Availability for Monday–Friday, 12:00 pm–8:00 pm Pacific schedule and holiday/weekend rotation • Trustworthiness when handling sensitive family information • Based in California • Legally authorized to work in the United States • Quota-carrying or high-volume call experience is a plus • Licenses in more than one West Coast state, or willingness to add them, are a plus

🏖️ Benefits

• Commission opportunity of $40K–$100K • Equity may be available • Health coverage • Paid time off • Company holidays • 401(k) retirement plan • Professional development opportunities • Remote work arrangement • Training and ongoing coaching • Flexible holiday and weekend on-call rotation

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