Customer Service Representative, Spanish Bilingual

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $17 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eCallogy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

eCallogy is a company that specializes in customer service solutions through a sophisticated contact center ecosystem. Founded in 2000, eCallogy brings together over 70 years of expertise in contact center, e-commerce, and IT fields to streamline and enhance customer support experiences. The company focuses on automating applications and providing multiple support channels including email, chat, and phone, while also specializing in government programs. Their goal is to create ideal conditions for growth by fostering authentic customer relationships and driving organizational expansion.

📋 Description

• Answer inbound calls from potential applicants for Colorado’s Low Income Energy Assistance Program (LEAP) • Accurately enter data gathered from applicants • Provide resources and support to callers on the LEAP application line • Respond to telephone inquiries in a courteous and professional manner • Assist callers with application processes • Use systems, knowledgebase, telephone, email, and web browser tools to respond to inquiries and perform job duties • Refer escalated calls to appropriate levels as needed • Handle callers with respect and compassion • Accurately use software, databases, scripts, and tools • Be present in Microsoft Teams during work hours and promptly reply to requests • Work with a dynamic contact-center team

🎯 Requirements

• Fluent in English and Spanish, spoken and written • Excellent interpersonal skills • Ability to organize simultaneous tasks • Minimum typing speed of 30 WPM • Proven ability to work as a member of a team • Windows PC required • Windows 10 or newer • 16GB of RAM on the PC • Hard-wired broadband internet via DSL, Cable, or Fiber Optic connection • Private work-at-home environment free from interruption and distraction • USB headset • Webcam for internal team meetings • Apple/Mac, tablets, smart devices, Chromebook, and Android systems are not compatible

🏖️ Benefits

• Work from home position • Part-time and full-time shifts available (limited full-time shifts) • Schedules Monday–Friday • Off on federal and some state holidays • Two separate monitors highly recommended • Seasonal employment for 5–6 months