Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eCallogy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

eCallogy is a company that specializes in customer service solutions through a sophisticated contact center ecosystem. Founded in 2000, eCallogy brings together over 70 years of expertise in contact center, e-commerce, and IT fields to streamline and enhance customer support experiences. The company focuses on automating applications and providing multiple support channels including email, chat, and phone, while also specializing in government programs. Their goal is to create ideal conditions for growth by fostering authentic customer relationships and driving organizational expansion.

📋 Description

• Answer inbound calls from potential applicants for Colorado’s Low Income Energy Assistance Program • Accurately enter data gathered from applicants • Provide resources and support to callers on the LEAP application line • Respond to telephone inquiries in a courteous and professional manner • Assist callers with application processes • Become familiar with available resources to complete assigned work • Use systems, knowledge bases, telephone, email, and web browsers to respond to inquiries and perform job duties • Refer escalated calls to appropriate levels as needed • Handle callers with respect and compassion • Accurately use software, databases, scripts, and tools • Be present in Microsoft Teams during work hours and promptly respond to requests

🎯 Requirements

• Entry-level position • Excellent communication and interpersonal skills • Ability to organize simultaneous tasks • Ability to learn quickly • Minimum typing speed of 30 WPM • Proven ability to work as a member of a team • Windows PC required; Apple/Mac, tablets, smart devices, Chromebook, and Android systems are not compatible • Windows 10 or newer • PC with 16GB of RAM • Hard-wired broadband internet via DSL, cable, or fiber optic connection • Private work-at-home environment free from interruption and distraction • USB headset • Webcam for internal team meetings • Must be available for Monday–Friday schedules, with federal and some state holidays off • Applicants must reside in an eligible U.S. state; international applicants are not accepted

🏖️ Benefits

• Work from home position • Seasonal employment for 5–6 months • Part-time and full-time shifts available • Off on federal and some state holidays • Two separate monitors highly recommended