Patient Engagement Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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ECN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

⚡ Energy

🔬 Science

Energy • Science

ECN is the Energy research Centre of the Netherlands and one of Europe’s largest research organizations focused on enabling the transition to a sustainable energy system. It develops knowledge and technology across sustainable energy generation, energy efficiency, system integration and environmental impacts, and performs measurement, material testing, analyses, policy studies and technology development. ECN’s identified focus areas include solar and wind energy, biomass, energy efficiency, energy engineering, environment, policy studies and system integration — all aimed at creating safe, efficient, reliable and environmentally friendly energy systems.

📋 Description

• Conduct a high volume of outbound calls and answer inbound calls, texts, and emails to potential participants • Schedule the target number of screening visits per day • Use standardized scripts, prescreening questions, workflows, and procedures within CTMS RealTime to conduct data entry and determine trial eligibility • Accurately document patient interactions, medical information, outcomes, and next steps in CTMS RealTime • Schedule pre-qualified candidates for initial in-office screening visits • Route qualified patients to site staff for further screening or enrollment • Follow up with patients to confirm appointments, reschedule as needed, and minimize no-shows • Provide appointment preparation information, including fasting requirements, items to bring, and expected visit length • Collaborate with site staff to ensure smooth handoff of prescreened patients • Maintain compliance with HIPAA, GCP, and site-specific privacy/security requirements • Meet or exceed daily and weekly call, prescreening, and scheduling targets • Support recruitment campaigns by providing feedback on patient concerns, common questions, and campaign effectiveness • Serve as a professional, compassionate, patient-centered advocate

🎯 Requirements

• Degree in healthcare, communications, or related field preferred; equivalent experience considered • Recent graduates considered • Minimum of 1 year of experience in patient recruitment, call center, customer service, or healthcare-related role • Strong verbal communication and active listening skills with an empathetic approach • Ability to explain complex medical or research information in lay-friendly terms • Proficient with call center technology, CRM/CTMS systems, and Microsoft Office Suite • Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment • Bilingual (English/Spanish) preferred • Ability to follow guidelines, policies and procedures • Ability and willingness to follow and take direction • Patient-centered communication • Professionalism • Accuracy and attention to detail • Team collaboration across remote settings • Adaptability and problem solving • Goal- and results-oriented mindset

🏖️ Benefits

• Bonus eligibility • Work from home • Training, resources and professional development provided

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