Customer Onboarding Manager

🔥 1 minute ago

🌽 Illinois, Wisconsin – Remote

🌽 Illinois – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ECP

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ECP is a company that provides comprehensive software solutions for assisted living and long-term care communities. Their offerings include community management systems, electronic medication administration records (eMAR), electronic health records (EHR), care plans, customer relationship management (CRM), and billing software. ECP's services are designed to improve the workflows for assisted living, independent living, memory care, intellectual and developmental disability support, pharmacies, and group homes, ensuring better care and operational efficiency. The company is recognized for integrating seamlessly with pharmacy partners and offering a user-friendly platform that supports care providers, owners, and operators, caregivers, nurses, and other personnel in these communities. ECP is trusted by thousands of senior living communities across the United States and beyond.

📋 Description

• Lead the end-to-end onboarding experience for SMB customers, including project kickoff, system configuration, user training, and go-live support • Manage a portfolio of concurrent onboarding projects, keeping customers on track against defined milestones and timelines • Flex to support lower mid-market accounts or teammates’ portfolios as business needs and team capacity require • Conduct re-trainings for existing SMB customers as needed, ensuring continued product adoption and proficiency • Support ownership transitions for SMB accounts, ensuring a seamless handoff that protects customer health and continuity • Identify and drive upsell opportunities within the customer portfolio, partnering with Sales and Customer Success to expand product usage and ARR • Serve as the primary point of contact during implementation via phone, email, and video • Identify and escalate churn risks early, implementing mitigation strategies to protect customer retention • Maintain accurate CRM records, tracking account status, project progress, and customer interactions • Generate product and service reports by analyzing customer data to surface actionable insights • Collaborate with Sales, Customer Success, Support, and Product teams to deliver seamless transitions and resolve customer issues • Share learnings and best practices with teammates to support continuous improvement

🎯 Requirements

• Bachelor’s degree required • 5+ years of customer-facing experience in a SaaS, technology, or healthcare environment • 3+ years of experience implementing software or web-based platforms • 2+ years of experience managing people • Strong organizational, presentation, and communication skills • Experience working with project management or CRM software • A genuine passion for helping people solve real-world problems • Comfortable operating in a dynamic environment where priorities and account assignments may shift based on team needs • Experience with senior living or healthcare software is a bonus • Ability to travel up to ~25% based on customer demand