Senior Director – Customer Onboarding

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $152.2k - $231.5k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Execute key deliverables with a large, approximately 100-person cross-functional team to onboard new customers onto the R1 operating system • Anticipate and mitigate project risks • Serve as an escalation point to remove barriers and put teams on a path to success • Monitor and track customer onboarding milestones, deliverables, and timelines • Provide frequent updates on progress, obstacles, and overall performance • Drive cross-functional alignment across R1 and customer organizations • Develop deep operational expertise and understanding of R1’s business model and pricing mechanics • Partner with the Customer Executive team to align operational objectives • Serve as a thought leader for Customer CFO and Executive teams • Build strong, enduring relationships across the customer enterprise • Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors • Deliver Year 1 proforma expectations, including cost and performance targets • Demonstrate a growth- and solutions-oriented mindset and foster goodwill and collaboration • Participate in R1 strategy development as a thought leader and content expert • Share best practices, optimize performance, and lead transformation

🎯 Requirements

• Bachelor’s degree or equivalent experience will be considered in lieu of degree • Permanent US work authorization • Willingness to travel up to 25% • At least 10 years of operational experience • At least 5 years of experience in Revenue Cycle • Strategic vision across operational excellence in end-to-end solutions • Strong and broad understanding of Revenue Cycle Operations within a hospital setting • Mathematical and analytical aptitude; ability to translate operational concepts into measurable results • Strong communication and leadership skills • Ability to coach team members in R1’s core values • Change management skills • Ability to establish oneself as a peer and trusted partner for client counterparts • Self-starter with continuous-learning mindset • Ability to take on new challenges and create innovative solutions • Complex Excel and Access and/or simple SQL are a plus • Master’s Degree is desired

🏖️ Benefits

• Annual bonus plan at a target of 25.00% • Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities and patient care • Community giving and team-care initiatives