Senior Manager, Network Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130 - $160 / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Employer Direct Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Employer Direct Healthcare is dedicated to providing affordable and high-quality healthcare for self-insured organizations and their employees. The company, through its Lantern Specialty Care Platform, connects members with top-performing doctors nationwide, ensuring stress-free recoveries and life-changing outcomes. Their services include surgery care, cancer treatment, and infusion care, focusing on delivering excellent care within driving distance of members through a network of over 2,000 surgeons and 1,500 facilities. Employer Direct Healthcare offers a curated network of excellent care providers, a new economic model that negotiates the best rates, and a commitment to supporting all planned procedures and cancer diagnoses. Their platform is particularly beneficial for organizations looking to reduce healthcare costs without sacrificing quality, providing tailored solutions for diverse employee populations across rural and urban areas.

📋 Description

• Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships. • Align Lantern’s capabilities with provider goals, advocating internally to address needs, remove friction, and enhance partnership value. • Drive revenue and network performance through proactive engagement, retention strategies, and identification of expansion opportunities. • Lead renewal and retention efforts for high-value provider accounts, mitigating churn risk and strengthening long-term alignment. • Define team strategy, priorities, and operating rhythms to achieve growth, engagement, and retention targets. • Improve account planning frameworks, reporting cadences, and performance management systems. • Identify operational bottlenecks and implement process improvements that increase efficiency and service quality. • Establish data-driven visibility into team performance, provider health, and network outcomes. • Identify, pilot, and scale AI-enabled tools and automation across Network Success workflows. • Partner with Analytics and Product/Engineering to translate successful AI pilots into repeatable processes. • Partner with Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences. • Define escalation pathways, roles, and handoffs across functions. • Lead, mentor, and develop a team of network and territory managers. • Build a high-performance culture centered on accountability, execution, and provider success. • Provide structured coaching, training, and development plans. • Build team fluency with AI and automation tools.

🎯 Requirements

• Bachelor’s degree required. • 10+ years of relevant experience in provider network management, healthcare operations, or account leadership. • 3+ years of team management experience (5+ years preferred). • Industry experience strongly preferred, including familiarity with Centers of Excellence models, provider networks, or value-based care environments. • Proven track record of leading and scaling high-performing teams. • Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations strongly preferred. • Demonstrated success managing complex stakeholder environments and cross-functional initiatives. • Strong operational and strategic planning capabilities. • Excellent problem-solving and decision-making skills in fast-paced environments. • Exceptional communication and executive presence with both internal and external stakeholders. • Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave