Program Coordinator – Community Engagement

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🇺🇸 United States – Remote

💵 $26 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

👻 Ghost score 0%

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EDUCAUSE

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 Non-profit

Education • Non-profit

EDUCAUSE is a nonprofit association that helps higher education institutions optimize the impact of information technology on teaching, learning, research, and campus operations. EDUCAUSE provides community-building, professional development, expert research, data and analysis, policy and security guidance, and facilitation of collaboration among IT leaders, faculty, and other campus stakeholders. Its membership includes more than 2,300 colleges, universities, and educational organizations (over 300 corporations) and about 68,000 individual participants worldwide.

📋 Description

• Coordinate assigned community engagement activities and maintain timelines, tasks, and deliverables • Maintain program documentation, records, meeting notes, and operational materials • Support scheduling, communications, presentations, reports, and website updates • Assist program directors with planning and creating program materials, including case studies, blogs, checklists, and other tools • Act as liaison between programs and EDUCAUSE operations staff for development and publication of program materials • Keep program website materials current and well-organized • Suggest and evaluate recommendations to enhance existing programs and services • Facilitate member working groups and other member activities, including identification, creation, execution, and dissemination of content • Support Community Group leaders in collaboration with the Senior Program Manager and Connect Product Manager • Assist with planning and execution of virtual and in-person events • Coordinate logistics, speaker communications, and participant engagement • Track deliverables and milestones for assigned programs • Assist with planning Community Groups sessions and member meetups at the Annual Conference • Support event program committees through scheduling, meeting planning, note-taking, and follow-up • Ensure accurate meeting information data entry and timely delivery of relevant reports from internal systems • Collect, organize, and validate program data and activity metrics • Support dashboards, reports, records management, and documentation • Use approved AI tools to enhance documentation, communications, meeting summaries, and information management • Deliver high-quality customer service and resolve member issues effectively • Ensure program activities operate within organizational policies and procedures • Maintain working knowledge of the HECVAT tool and make updates as necessary • Develop timelines for advisory committee turnover and keep directors informed of upcoming vacancies • Write SOP documents for team processes • Represent EDUCAUSE professionally and act as a departmental liaison with employees, members, volunteers, volunteer groups, and clients • Participate in EDUCAUSE events and activities as needed • Support members' growth, engagement, and EDUCAUSE experience • No supervisory responsibilities

🎯 Requirements

• Resume and cover letter required • Associate’s degree, or an equivalent combination of education and experience • A minimum of two years’ experience working in higher education, information technology, professional associations, or community-driven environments • Advanced program coordination capabilities, including planning, prioritization, and delivery across multiple concurrent workstreams • Demonstrated project management skills, including timeline development, milestone tracking, dependency management, and follow-through • Ability to operate independently and exercise judgment within established processes and guidelines in a collaborative, cross-functional environment • Excellent facilitation, communication, and stakeholder coordination skills across internal teams and external audiences • Ability to coordinate and support volunteer groups, committees, and community-driven initiatives • Thorough attention to detail and ability to maintain accurate documentation • Experience coordinating across departments and integrating work into cohesive program outcomes • Proficiency with Microsoft Office and systems that support program delivery, collaboration, and communication • Ability to use approved AI tools responsibly to support documentation, coordination, and analysis • Scheduled working hours either in the employee's time zone or EDUCAUSE core working hours or core working hours to be determined with the supervisor • Be available and responsive during scheduled work hours • Up to 15% travel required

🏖️ Benefits

• Medical, Dental, and Vision • 2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary • Employer-paid Life and AD&D, Short‐Term Disability, and Long‐Term Disability • 15 days of vacation and 6 days of personal time annually • 9 paid holidays • One week of paid time off when offices are closed between Christmas and New Year’s Day • 36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year • Employee Assistance Program (EAP) • Emergency Travel Assistance • Professional development assistance • Monthly connectivity reimbursement

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