Sales Support Representative – Seasonal

🔥 2 hours ago

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eHealth, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2021-01

Consulting • Healthcare • Logistics

eHealth, Inc. is a technology and services company that connects individuals with healthcare plans and services. The company provides a platform that helps consumers find, compare, and enroll in health insurance plans including Medicare, individual and family health insurance, small business health insurance, and ancillary plans. eHealth also offers advisory services to help guide customers through the complex process of choosing the right plan for their needs.

📋 Description

• Handle a high volume, blended mix of outbound and inbound customer interactions • Follow scripts and compliance protocols • Transfer customers to the appropriate licensed advisor • Document customer interactions accurately • Educate customers about eHealth’s services • Meet monthly performance goals • Support various outbound call campaigns (appointments, plan changes, retention, etc.) • Remain flexible with day-to-day duties and responsibilities based on business needs and department goals • Demonstrate eHealth’s values in your behaviors, practices, and decisions

🎯 Requirements

• 1+ years of customer service or sales experience (call center preferred) • Inbound and outbound call center experience preferred • Strong communication skills (oral and written) • Proficient in Microsoft Word, Excel, and internet tools • Intermediate typing skills at minimum • Passion for helping others • Detail-oriented individual eager to learn and grow • Required internet speed of 50Mbps download and 15Mbps upload (no satellite or 5G-based internet)

🏖️ Benefits

• Paid training • Ongoing support and resources • Performance bonuses • Mentorship from experienced sales leaders • Workshops on communication, problem-solving, and collaboration