Seasonal ICHRA Account Manager

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eHealth, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2021-01

Consulting • Healthcare • Logistics

eHealth, Inc. is a technology and services company that connects individuals with healthcare plans and services. The company provides a platform that helps consumers find, compare, and enroll in health insurance plans including Medicare, individual and family health insurance, small business health insurance, and ancillary plans. eHealth also offers advisory services to help guide customers through the complex process of choosing the right plan for their needs.

📋 Description

• Serve as the main liaison between employer groups, employees, brokers and internal teams to ensure a seamless ICHRA experience • Guide clients through the initial onboarding process, including plan design, employee education, and enrollment support • Provide ongoing account management and proactive support to address client questions, concerns, and administrative needs • Monitor and track client accounts to ensure compliance with plan requirements and applicable regulations • Coordinate with internal operations, enrollment, and customer care teams to resolve complex issues efficiently • Conduct regular plan performance reviews and provide insights or recommendations for improvements • Maintain detailed documentation of client interactions, plan changes, and service requests • Demonstrate eHealth’s values in behaviors, practices, and decisions

🎯 Requirements

• Strong understanding of health reimbursement arrangements, especially ICHRA, and group health benefits • Bachelor’s degree or equivalent work experience in healthcare administration, business, or a related field • 2+ years of experience in account management, client services, or benefits administration, preferably in health insurance or HR services • Ability to manage multiple accounts and priorities in a fast-paced environment • Experience working with health insurance carriers, brokers, or third-party administrators • Knowledge of ACA compliance and other relevant healthcare regulations

🏖️ Benefits

• Generous benefits include medical, dental and vision beginning on your first day of employment • 401K with matching • Tuition reimbursement • Employee stock purchase program • 12 company paid holidays • Flexible time off (PTO for non-exempt) • Annual performance bonus • Benefits designed to support employees’ personal and professional wellness