Account Manager

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Jellyvision

201 - 500 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Venture Round on 2017-03

Healthcare • Consulting • Marketing

Jellyvision is a company that specializes in providing a hyper-personalized benefits experience to help employees choose, use, and appreciate their benefits. The company's flagship product, ALEX, offers support in navigating complex benefits decisions, including Medicare education and enrollment support. Jellyvision serves employers, human resources teams, brokers, consultants, and partners by using predictive analytics and behavioral science to deliver a tailored benefits counseling and communication experience. Their solutions enhance employee engagement, improve understanding of employer-provided benefits, and ultimately lead to happier and healthier workforces.

📋 Description

• Engage, support, and retain a portfolio of approximately 30–40 customers • Understand customer strategies and needs and provide support to achieve their goals • Lead customer success and retention strategies • Identify and mitigate retention risks with AM Leadership • Become a product expert and guide customers through marketing strategies, utilization reports, and product features and enhancements • Collaborate with customer operations, implementation, Customer Success, Product, Marketing, and other teams • Develop deep customer relationships and lead strategic conversations • Provide consultative guidance on product utilization and pricing • Drive customer retention through single- or multi-year agreements • Identify product, benefits, and marketing insights and share them with Jellyvision • Track customers and progress toward goals using Salesforce, Google Office Suite, Slack, and other tools • Communicate opportunities and risks to the manager • Deliver professional customer support that represents Jellyvision’s culture • Maintain customer satisfaction and contribute to revenue retention through proactive renewals

🎯 Requirements

• 2+ years of experience in quota-carrying Account Management or Customer Success roles • Experience demonstrating, pitching, and selling B2B SaaS products • Proven track record of achieving revenue or customer retention goals • Experience with Salesforce, Google Office Suite, Slack, and similar tools • Experience in the HR or Benefits space is a bonus, not required

🏖️ Benefits

• Base + commission compensation • Remote work eligibility from specified U.S. states • Access to Chicago-based headquarters for local employees or visitors • Diverse and inclusive workplace • Customer Success, Product, Marketing, customer operations, and implementation team collaboration • Benefits are offered; details are linked on the careers page

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