Account Manager – Absence

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Own and manage overall satisfaction, retention, and account growth for a book of customer accounts within ComPsych’s partnerships • Meet client retention and account growth goals through customer satisfaction metrics and upsell opportunities • Develop and manage client relationships using insight and independent judgment • Understand customers’ business, human capital, and benefits concerns and position ComPsych’s value proposition • Provide project management and develop communication strategies for newly implemented accounts • Train internal staff and customer staff for newly implemented accounts • Investigate, track, and resolve customer and client concerns, including in multi-stakeholder environments • Prepare utilization-related analysis and trend reports • Evaluate implementation processes and recommend and drive efficiency and client-experience improvements • Collaborate cross-functionally with Operations, Compliance, Product, and Sales • Support the partnership lead as needed • Establish and build working relationships with ComPsych business leaders and team members • Travel for mandatory kick-off events, customer meetings, and other business needs • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or another related field required • 2+ years of account management experience in a regulated industry required • 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred • Strong experience providing strategic account management to accounts required • Experience with large or complex accounts a plus • Experience supporting partnership, broker, consultant, or channel relationships a big plus • Proven track record of successfully selling additional service lines to current customers • Excellent communication, presentation, and relationship management skills • Project management, critical thinking, and strong attention-to-detail skills required • Ability to manage competing priorities across multiple customer accounts • Strong skills in Microsoft Office Suite required • CRM experience a plus • Consistent and reliable high-speed internet and a distraction-free, disruption-free, noise-free workspace required • Ability to be present on camera during work-related trainings, meetings, and events • Ability to sit or stand at a desk for prolonged periods while working on a computer • Ability to travel as necessary to meet new and existing customers, approximately 25%

🏖️ Benefits

• Full benefits package • Paid Time Off (PTO) • Medical • Dental • Vision • 401(k) with match • Robust EAP • Wellness program • Bonus • Remote work schedule