Account Manager

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Windquest Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

🍽️ Food & Beverage

🏭 Manufacturing

🏨 Hospitality

Food & Beverage • Manufacturing • Hospitality

Windquest Group is a family-owned investment firm headquartered in Grand Rapids, Michigan that invests in companies across a diverse set of industries, including consumer products, manufacturing, wellness, food & beverage, and hospitality-centric experiences. The firm focuses on supporting entrepreneurs and innovations that aim to make the world better, backing businesses with capital and expertise while emphasizing fresh ideas and operational improvement.

📋 Description

• Execute sales growth within a defined territory and establish long-term relationships with a portfolio of clients • Advocate for clients and communicate with internal teams to provide high-quality products • Grow sales and gross profit through relationship-based selling with existing and new customers • Generate profitable sales and customer loyalty using value-added services • Build customer loyalty and retention through daily outbound calls and face-to-face visits • Establish relationships with existing customers, qualify needs, and present Marketlab solutions • Exceed goals and objectives for outbound contact situations • Increase share of customers’ annual spend on consumable goods • Provide dedicated account management and proactively engage customers regarding services, products, samples, sourcing, and quoting • Work with product development and purchasing to source requested products, secure pricing and availability, and negotiate discount terms • Prepare and present quotations according to profit-margin guidelines • Follow up on quotations and close sales • Contact targeted customers to understand needs and establish Marketlab as a preferred supplier • Enter and maintain accurate customer data in the CRM database • Build product, market-segment, and sales skills through training and study • Collaborate cross-functionally with Marketing, Product Management, Customer Experience, and other teams • Keep management informed about market conditions and competitive situations • Suggest and propose ways to improve effectiveness • Troubleshoot established customer-account issues and answer account and product questions • Partner with internal resources to address complaints • Share industry insight and customer feedback with Marketing and implement campaigns

🎯 Requirements

• Five or more years of sales experience required • Bachelor’s degree in Sales, Marketing, Business, or a Healthcare-related field preferred, or equivalent experience • Inside sales experience preferred • Healthcare sales or hospital procurement experience preferred • Experience selling consumable items in business-to-business situations preferred • Demonstrated success in relationship building, selling, customer loyalty, and goal achievement despite barriers • Energetic, self-directed, and motivated to grow the company and increase market share • Proficiency with Microsoft Office and/or Google Workspace • Familiarity with customer relationship databases • Willingness to travel for on-site customer meetings as needed; travel varies from 10–70% depending on territory and customer needs